EA-Senior Client Success Manager

Bonterra Tech•Columbia, DC

1d•$98,300 - $129,231

About The Position

NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations. This position, which will also be known as a Regional Training and Success Lead, is responsible for delivering high-quality, in-person trainings and live support that help Democratic campaigns, nonprofits, and advocacy organizations use NGP VAN tools effectively and confidently. This role is deeply people-centered and mission-driven. You will be on the ground with organizers, fundraisers, and campaign staff—leading trainings, supporting major moments like launches and GOTV, and ensuring clients can translate technology into real-world impact.

Requirements

2–5 years of experience in client services, training, organizing, or event-based roles
2-3 cycles of political experience
Hands-on experience facilitating in-person trainings or workshops
Strong public speaking and group facilitation skills
Excellent organizational and time-management abilities
Comfort with frequent travel and working evenings or weekends during campaign cycles
Ability to build trust quickly and work effectively with diverse audiences under pressure

Nice To Haves

Experience using NGP VAN or VAN in a campaign, nonprofit, or advocacy setting
Background in political campaigns, nonprofit organizing, or progressive advocacy
Experience supporting large-scale trainings, campaign launches, or GOTV efforts
Familiarity with voter data, fundraising tools, or compliance-sensitive environments

Responsibilities

Be on the Ground With Clients Serve as a trusted NGP VAN partner for clients during in-person events, trainings, and critical moments
Lead in-person trainings and workshops for campaigns and organizations using NGP VAN
Build real relationships with organizers, fundraisers, and campaign staff — not just email threads
Represent NGP VAN professionally at conferences, summits, and client-hosted events
Understand client goals and tailor trainings to their programmatic needs (organizing, fundraising, compliance, voter registration, mobilization, etc)
Training Design & Curriculum Collaborate with Product, Support, and Client Success teams to develop and update training materials
Customize curricula to reflect client use cases, election timelines, and organizing strategies
Ensure trainings align with best practices in adult learning, accessibility, and inclusive facilitation
Logistics & Execution Coordinate travel, scheduling, materials, and on-site logistics for trainings and events
Prepare training environments, including databases, user access, and demo scenarios
Document client interactions, training outcomes, and follow-ups in internal systems
Feedback & Continuous Improvement Gather feedback from clients during and after trainings to assess effectiveness
Identify recurring pain points, feature gaps, or training needs and share insights with internal teams
Contribute to improving NGP VAN’s overall training strategy and client experience