EA-Senior Client Success Manager

Bonterra

1d

About The Position

This position, which will also be known as a Regional Training and Success Lead, is responsible for delivering high-quality, in-person trainings and live support that help Democratic campaigns, nonprofits, and advocacy organizations use NGP VAN tools effectively and confidently. This role is deeply people-centered and mission-driven. You will be on the ground with organizers, fundraisers, and campaign staff—leading trainings, supporting major moments like launches and GOTV, and ensuring clients can translate technology into real-world impact.

Requirements

• 2–5 years of experience in client services, training, organizing, or event-based roles
• 2-3 cycles of political experience
• Hands-on experience facilitating in-person trainings or workshops
• Strong public speaking and group facilitation skills
• Excellent organizational and time-management abilities
• Comfort with frequent travel and working evenings or weekends during campaign cycles
• Ability to build trust quickly and work effectively with diverse audiences under pressure

Nice To Haves

• Experience using NGP VAN or VAN in a campaign, nonprofit, or advocacy setting
• Background in political campaigns, nonprofit organizing, or progressive advocacy
• Experience supporting large-scale trainings, campaign launches, or GOTV efforts
• Familiarity with voter data, fundraising tools, or compliance-sensitive environments

Responsibilities

• Be on the Ground With Clients
• Serve as a trusted NGP VAN partner for clients during in-person events, trainings, and critical moments
• Lead in-person trainings and workshops for campaigns and organizations using NGP VAN
• Build real relationships with organizers, fundraisers, and campaign staff — not just email threads
• Represent NGP VAN professionally at conferences, summits, and client-hosted events
• Understand client goals and tailor trainings to their programmatic needs (organizing, fundraising, compliance, voter registration, mobilization, etc)
• Training Design & Curriculum
• Collaborate with Product, Support, and Client Success teams to develop and update training materials
• Customize curricula to reflect client use cases, election timelines, and organizing strategies
• Ensure trainings align with best practices in adult learning, accessibility, and inclusive facilitation
• Logistics & Execution
• Coordinate travel, scheduling, materials, and on-site logistics for trainings and events
• Prepare training environments, including databases, user access, and demo scenarios
• Document client interactions, training outcomes, and follow-ups in internal systems
• Feedback & Continuous Improvement
• Gather feedback from clients during and after trainings to assess effectiveness
• Identify recurring pain points, feature gaps, or training needs and share insights with internal teams
• Contribute to improving NGP VAN’s overall training strategy and client experience

Benefits

• We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.
• Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms.
• Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed