Senior Client Success Manager - Programmatic
About The Position
The Senior Client Success Manager – Programmatic is a hands-on, client-facing role responsible for owning the end-to-end success of a portfolio of strategic programmatic accounts. You will serve as the day-to-day client lead, operational expert, and strategic partner, managing live campaigns, leading client communications, and driving performance, retention, and growth. This role requires strong programmatic expertise, excellent judgment, and the ability to operate independently while collaborating closely with Sales, Analytics, and Operations. This is a hybrid role based in New York City (3 days/week).
Requirements
- 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles.
- Hands-on DSP experience required, including campaign setup, optimization, and reporting.
- Proven ability to independently manage multiple live campaigns and client relationships.
- Strong communication skills and comfort leading client and executive-level conversations.
- High attention to detail and ability to prioritize in fast-paced environments.
- Strong analytical skills and comfort with Excel and performance reporting.
Nice To Haves
- Experience working with agencies and complex, multi-stakeholder accounts.
- Experience mentoring or supporting junior team members.
- Strong ability to navigate ambiguity and make sound judgment calls without perfect information.
- Proven comfort owning escalations and partnering with leadership to resolve issues.
- Ability to translate technical and performance details into clear client-facing narratives.
- Experience operating in high-growth or fast-paced environments where processes evolve.
- Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations.
Responsibilities
- Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts.
- Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes.
- Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting).
- Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements.
- Deliver client-ready reporting and performance insights in partnership with Analytics.
- Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales.
- Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience.
- Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution.
Benefits
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity and Stock Purchase Plan
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance
- And more!!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
