Senior Client Success Manager / Engagement Manager

Green Irony•Atlanta, GA

3d•$95,000 - $115,000•Remote

About The Position

At Green Irony, we exist to turn AI into Actual Intelligence—accelerating outcomes and proving that complexity is optional. We hire people who automate first, ask permission never, and treat ownership as a default setting. If you’d rather govern yourself than be governed by layers of project managers, welcome home. The Short Version We're a Salesforce and MuleSoft consulting company that's figured out something most haven't: how to use AI not as a buzzword, but as the backbone of how we deliver. Our engineers work alongside AI-powered delivery tools that handle meaningful portions of development, testing, SOW generation, and discovery, which means we move faster, deliver more consistently, and compete at price points that shouldn't be possible with onshore quality. That model is working. Now we need someone who can own the client experience and the delivery across a portfolio of engagements, the person who makes sure every client feels well-served, every project stays healthy, and nothing falls through the cracks. If you've managed technical project delivery, built strong client relationships, and get energy from keeping a lot of plates spinning without dropping any, keep reading.

Requirements

4+ years in a technical project management or client delivery role in software services or consulting. You've owned plans, managed milestones, coordinated engineering or technical teams, and kept complex work on track across multiple concurrent engagements
Working knowledge of Salesforce and/or MuleSoft. You're not writing code, but you understand what's being built, speak the language credibly, and know when something is harder than estimated or outside scope
Proven ability to manage multiple concurrent technical engagements. You've owned the plan, tracked risks, unblocked teams, and kept projects on schedule and in scope simultaneously. (Our model runs 8 to 12 at a time, made manageable by AI tooling that handles the operational overhead.)
Familiarity with Agile or sprint-based delivery. You understand how technical work gets scoped, estimated, and executed, and you know when something is off-track before the engineer tells you
Exceptional communication: clear, concise, confident, and warm. Written and verbal.
A genuine bias for action. You respond quickly, make decisions, and keep things moving without waiting to be told

Nice To Haves

Hands-on experience with Salesforce and/or MuleSoft. You've worked directly in the tools, not just alongside them
Background in SOW-driven engagements where you've managed scope, change requests, and project-based billing
Experience as an Engagement Manager or Delivery Manager at a consulting or SI firm

Responsibilities

Own the client relationship. You're the primary point of contact from kickoff to closeout. Clients trust you, lean on you, and come back because of you. You communicate proactively, and they never have to chase you for a status update.
Own the plan, not just the relationship. You'll manage 8–12 concurrent technical engagements ($30–50K, 3–8 week timelines), coordinating small engineering teams alongside our AI-powered delivery tools. That means active milestone tracking, risk flagging, and keeping engineering teams accountable to scope and timeline. You spot risks early, unblock teams fast, and keep everything on track before anyone has to ask. This volume is made manageable by our AI-powered delivery model, which handles meaningful portions of documentation, reporting, and operational overhead that would otherwise eat your day.
Run tight meetings with clear outcomes. Kickoffs, discoveries, status calls, closeouts. Every meeting you run has a purpose, an agenda, and a result. You protect engineer time and client time equally.
Hold the line on scope and commitments. You enforce scope discipline so projects stay profitable and clients get exactly what was promised. Out-of-scope requests go through a change request before work begins. No exceptions, but you handle it in a way that strengthens the relationship rather than straining it.
Handle the operational details that matter. Accurate invoicing, timely collections follow-up, clear project health reporting to leadership. These aren't glamorous, but you don't let them slide.
Work fluently with AI tools. Our delivery model integrates AI across engineering execution, SOW development, discovery, and internal processes. You won't be learning to tolerate this. You'll be coordinating and leveraging it as a natural part of how you work every day.