Senior Client Solutions Manager

Progyny, Inc. • New York, NY

1d • $85,000 - $95,000 • Hybrid

About The Position

Thank you for considering Progyny! We’re seeking a strategic, execution-driven Senior Client Solutions Manager to lead post-launch client initiatives. This role is pivotal in ensuring seamless benefit change related implementations and client day-to-day operational excellence. You will work in close partnership with the client’s Progyny Client Success Manager, internal stakeholders, and external partners to drive outcomes and elevate the client experience.

Requirements

• 5+ years in client-facing implementation or client success roles, preferably in healthcare or employee benefits
• Proven success managing complex, multi-stakeholder projects with minimal oversight.
• Exceptional written and verbal communication skills; able to tailor messaging to diverse audiences.
• Strong consultative mindset with a passion for solving problems and driving outcomes.
• Experience with tools like Salesforce, JIRA, and Microsoft 365; familiarity with eligibility files and carrier/vendor integrations is a plus.
• Bachelor’s degree required; PMP or similar certification preferred.
• Please note: This is not a digital nomad or remote international position; candidates must be based in the United States.
• Progyny is unable to provide visa sponsorship for this position.
• Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

Responsibilities

• Client Operational Ownership & Strategic Partnership Serve as the primary post-launch lead for clients, ensuring continuity and alignment across client onboarding, client success, revenue cycle management and member services.
• Demonstrate thought leadership and initiative by driving best practices, influencing client benefit change implementation strategy, and proactively solving complex challenges.
• Guide benefit change implementations and strategic initiatives from kickoff through completion.
• Build trust with client stakeholders through consultative guidance and transparent communication.
• Champion client needs internally, advocate for continuous improvement, and foster long-term partnerships that drive client satisfaction and retention Project & Stakeholder Management Lead cross-functional projects involving product, engineering, revenue cycle management, and member service teams.
• Proactively identify risks, document in Progyny’s tools and systems, and communicate mitigation plans to leadership.
• Manage timelines for eligibility file delivery and issue resolution, client-driven initiatives and benefit setup audits.
• Operational Excellence & Process Optimization Develop deep expertise in Progyny’s benefit products, implementation workflows, and operational guardrails.
• Recommend scalable solutions based on client feedback and internal learnings.
• Communication & Reporting Maintain real-time reporting on client status, risks, and escalations.
• Facilitate internal and external meetings, ensuring clarity of roles, deliverables, and next steps.
• Support documentation and knowledge sharing across the client onboarding, solutions, and success teams.

Benefits

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
• Menopause and midlife care
• Health, dental, vision and life insurance options for employees and family
• Free in-person, virtual and text-based mental health and wellness support
• Paid time off, including vacation, sick leave, personal days and summer flex time
• Company equity
• Bonus program
• 401(k) plan with company match
• Access to on-demand legal and financial advice
• Learning and development programs to help you grow professionally and a mentorship program
• Company social events to include annual volunteer day and donation matching
• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

What This Job Offers

• Job Type: Full-time
• Career Level: Senior