Senior Client Solution Delivery Manager

Highmark Health

1d

About The Position

This role is central to leading complex IT projects specifically focused on external client acquisition, integration, and ongoing service delivery. The incumbent drives seamless technology and process integration for new and existing external customers, ensuring on-time, on-budget project delivery while fostering strong client relationships and anticipating customer impact. This position requires strategic and detail planning, proactive risk mitigation, and a commitment to providing exceptional value and partnership to their internal and external clients.

Requirements

• 5 years of experience in project management
• 5 years of experience in delivering business solutions using information technology
• 5 years of experience in Proficiency with project management tools and Microsoft Office Suite
• 4 years of experience in Working with external stakeholders and/or senior organizational leaders.
• Excellent organizational, analytical, and problem-solving skills
• Exceptional written and verbal communication skills; able to interact effectively with all levels of the organization
• Passion for leading projects and interacting with people to drive technical solutions to a successful completion with the ability to manage multiple priorities and work under tight deadlines.
• Demonstrated ability to drive change and influence without direct authority.
• Proven ability to influence change and negotiate solutions
• High attention to detail and a commitment to confidentiality.
• Strong stakeholder management and negotiation skills.
• Can successfully manage scope, people and budgets through strategic planning of multiple projects not only for current phases, but for the future as well.
• Assertive leader who can analyze complex problems and works proactively to overcome obstacles by identifying risk and planning out mitigation and contingency strategies
• Customer-first mindset. Skilled at anticipating customers' needs and the ability to build relationships that enable collaboration among all stakeholders and vendors
• Strong leadership and interpersonal skills including experience with conflict resolution.
• Ability to pull together a group of people with diverse skills and make a functional team
• Ability to lead others who will be running smaller sub-projects and provide mentorship/coaching to less experienced staff
• Bachelor’s degree in Business Administration, Management Information Science (MIS), or closely related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Nice To Haves

• Master's Degree in Business Administration or Management Information Science
• PMP or other relevant project management certification

Responsibilities

• Serve as a project leader for the definition, planning, and delivery of multiple large-scale product and technology projects, working with the executive sponsor (Director or higher) and other management as required to ensure achievement of the defined project goals.
• Receive high risk, visible efforts, must take a lead role in the successful delivery and implementation of cross-functional activities to achieve the desired results for a defined program and/or strategic initiative.
• Lead and coordinate multiple large-scale integration projects, post-merger integration, or new client acquisition, ensuring alignment with organizational objectives and timelines as they relate to integrating, migrating and implementing IT solutions and business process transition.
• Cultivate a customer-first attitude by forging relationships with stakeholders to better understand their needs and goals, and seek to discern what the customer impact will be for each project decision and/or action taken.
• Develop detailed project plans, define scope, set milestones, and allocate resources to ensure successful execution of affiliation/new business activities.
• Identify, assess, and mitigate project risks and issues; proactively resolve roadblocks to keep projects on track across organizational boundaries.
• Collaborate with all project stakeholders to proactively identify and mitigate project risks with frequent reevaluation and reprioritization of the risk register.
• Determine communication strategies and execute those to provide accurate and timely project information.
• Efficiently summarize and present complex ideas and/or data into a format that can be understood by all levels of the organization.
• Support the implementation planning along with IT & Business Process transition post deal approval by coordinating data collection, analysis, and validation across departments to develop comprehensive migration plans.
• Monitor and report on project progress, deliverables, and key performance indicators to stakeholders and executive leadership.
• Facilitate communication and collaboration among cross-functional teams, including Finance, Legal, HR, IT, and Operations across Highmark, enGen, Highmark Subsidiaries & the affiliate/new customer cross-functional teams .
• Drive integration activities, including systems, processes, and cultural alignment, to maximize deal value and minimize disruption.
• Document lessons learned and best practices to inform future migration, business transition and implementation projects.
• Drive the day-to-day operation of projects (including budgetary oversight and staffing) ensuring that all projects are reliably delivered on time, on budget and with a consistently high standard of quality
• Other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level