Senior Client Services Specialist
About The Position
This is an advanced, journey-level position that functions independently and performs a variety of complex and specialized functions in administering rental assistance programs. As a Senior Client Services Specialist, you will work in a fast-paced environment where you must be prepared at any given time to address sensitive and evolving situations. We are seeking a dedicated professional who can balance technical program expertise with a commitment to establishing meaningful customer service relationships. You will be the face of the Agency, cultivating a welcoming and supportive environment for our diverse community, while navigating frequent contact with the public and Agency staff. If you are passionate about delivering exceptional customer service, thrive in a busy atmosphere, and are eager to make a tangible difference in people's lives, then you would be a great fit for our team!!
Requirements
- Any equivalent combination of education and/or experience likely to provide the required core competencies may be considered.
- An Associate's degree with coursework in liberal arts, humanities, social work, business, or public administration or related field, and
- Five (5) years of responsible experience in caseload management with assisted housing or other social services programs and customer service, with a minimum of one (1) year of lead experience providing training and technical assistance.
- Customer/Client Service
- Effective Communication Skills
- De-escalation and Conflict Resolution
- Problem-Solving
- Adaptability and Flexibility
- Technical Skills
Nice To Haves
- Bilingual Proficiency: The ability to speak, read, and write fluently in Spanish or Vietnamese is strongly preferred.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
101-250 employees
