Senior Client Services Manager

Anderson Merchandisers•Plano, TX

About The Position

WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you! Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self-motivated, and have a relentless drive. Did we mention that while they are working hard, they also like to have fun? We offer flexible hours, competitive pay, and great benefits for both full and part-time associates. If this sounds like a good fit for you, come join our team! As an Anderson Merchandisers Associate, you may be eligible for these benefits. • Flexible work schedules • 401(k) retirement plan • Health Insurance – including Dental and Vision • Telehealth • Health Savings Account • Accident Insurance • Critical Illness Insurance • Life Insurance • Long Term Care • Short Term Disability • Long Term Disability • Associate Assistance Fund • Anderson Cares Natural Disaster Fund • Associate Savings Plan • Anderson Cares Fund • Paid Time Off • Discounts - Cell Phone, Vehicle, Pet Insurance • Training & Career Development All benefits subject to eligibility per company policy. The Senior Client Services Manager will help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Senior Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and the internal Client Services team. The successful candidate will also be responsible for collaborating with different internal departments to improve customer support programs and enhance customer satisfaction. The Senior Client Services Manager reports directly to the Director of Client Services or the Vice President of Business Development.

Requirements

7+ years relevant experience
Manages portfolio of large accounts/categories
Volume range of fifteen million dollars+
Training and Supervision support of CSMs
Must demonstrate ability to meet deadlines
Strong communication skills required

Responsibilities

Manages large accounts and builds relationships with key personnel.
Networks within national accounts to secure all business opportunities.
Ensures internal company functions give the highest level of customer service to national accounts.
Encourages revenue growth by inspiring clients to purchase additional services.
Monitors incoming orders and ensures these are fulfilled effectively.
Holds regular monthly meetings with internal stakeholders about key accounts.
Investigates and resolves queries and issues raised by national accounts.
Attends/holds business reviews to assess opportunities.
Develops open and effective channels of communication with each client that can be employed by other departments as well.
Coordinates internal projects and determines the best utilization of resources to increase execution and customer satisfaction, both short and long term.
Encourages revenue growth by inspiring clients to purchase additional services
Becomes the reliable point of contact for each customer, who is required to establish a strong business relationship.
Provides regular updates to clients on the progress of projects and programs that directly affect each client.