Senior Client Services Manager

Impiricus

11h • $95,000 - $110,000 • Remote

About The Position

We are seeking a Manager of Client Services who will oversee multiple campaigns in the pharmaceutical space across different therapeutic areas, driving both strategic alignment and execution. This role serves as the campaign-level lead, partnering closely with the Director to ensure initiatives are strategically planned, executed, and aligned to client brand objectives.
You will act as the primary day-to-day contact, confidently guiding discussions, translating brand goals into actionable plans, and maintaining clear alignment across stakeholders. You will assist in Medical Legal Regulator review submissions and work with the Director and internal teams to ensure accuracy and timely approvals. Working cross-functionally with pharmaceutical clients, agencies, and internal teams, you will proactively manage timelines, anticipate risks, and ensure campaigns progress smoothly and efficiently from kickoff through launch.

Requirements

• 4+ year’s experience in Pharmaceutical Marketing at an agency or similar
• History of independently managing and crafting complex campaigns across multiple stakeholders in the pharmaceutical industry
• Demonstrated ability to translate client goals into actionable campaign plans
• Strong project management skills
• Extreme attention to detail
• Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
• Travel as much as 1x per quarter for team meetings

Responsibilities

• Lead ongoing client and agency relationships at the campaign level, providing strategic guidance, proactive communication, and solutions-oriented problem solving with support from your Director.
• Guide client calls, ensure alignment on scope and timelines, and provide written recaps that reinforce accountability and forward progress.
• Displays understanding and ownership of MLR submission and approvals process.
• Ensure all client-facing requirements and approvals are tracked and progressing toward launch, initiating status meetings and follow-ups to maintain alignment and on-time delivery.
• Ensure constant, clear, communication with internal teams to relay client status updates and relevant aspects of campaign launches
• Draft client facing materials including kick-off decks, status documents etc., working with the Coordinator and Director to get all materials ready for client
• Track campaign progress on internal project management software, ensuring all necessary tasks are completed / being assigned correctly
• Work with the Director and Sales lead to track client KPIs and end of campaign metrics
• Identify opportunities for account growth and collaborate with Director and Sales lead on renewals, upsells and incremental service.

Benefits

• Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
• HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
• Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
• Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
• Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
• Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
• Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
• 401(k): Save for your future with tax advantages (and company match!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed