Senior Client Services Manager 2

Enlyte

15h•$76,000 - $90,000

About The Position

Drive Success at the Intersection of Technology and Customer Experience At Mitchell International, we're looking for a dynamic Client Services Manager who can turn complex technical solutions into powerful business outcomes for our most valued enterprise customers. This role combines relationship building, technical expertise, and strategic thinking to deliver exceptional results. The Impact You'll Make As the primary liaison between our MSO customers and internal teams, you'll orchestrate the successful implementation of our MSO workflow solutions while building lasting partnerships. Your ability to translate customer needs into technical requirements will directly influence product development and customer satisfaction. Your Day-to-Day Influence Cultivate Strategic Partnerships Build trusted advisor relationships with key stakeholders across customer organizations Lead regular strategic reviews that showcase value and identify new opportunities Transform customer challenges into success stories through proactive problem-solving Orchestrate Seamless Implementations Design and execute tailored implementation strategies for MSO workflow solutions Collaborate with customers to define clear acceptance criteria that ensure successful outcomes Lead cross-functional teams through the entire implementation lifecycle Drive Business Growth Identify strategic opportunities to expand customer relationships through up-selling and cross-selling Partner with sales teams to develop account strategies that align with customer business objectives Leverage your deep product knowledge to position the right solutions for each customer's needs Champion Continuous Improvement Develop innovative approaches to streamline processes and enhance customer experiences Create compelling data visualizations and reports that tell the story of program success Identify trends across customers to inform strategic improvements

Requirements

Client Partnership Excellence: 5+ years of success building strategic relationships in client services, account management, or similar customer-focused roles
Compelling Communication: Exceptional ability to articulate complex concepts with clarity and confidence across all mediums and audience levels
Strategic Problem-Solving: Natural ability to analyze situations, identify root causes, and develop creative approaches that exceed expectations
Relationship Architecture: Demonstrated success in cultivating trust-based partnerships that evolve into long-term business relationships
Technical Translation: Ability to bridge the gap between technical capabilities and business outcomes, making complex solutions accessible
Project Orchestration: Experience coordinating cross-functional resources to deliver seamless implementations and exceptional customer experiences

Nice To Haves

Proactive Ownership: Self-motivated approach to anticipating needs before they become issues
Adaptability: Comfort navigating ambiguity and changing priorities in a dynamic environment
Growth Mindset: Continuous learner who stays current with industry trends and best practices

Responsibilities

Build trusted advisor relationships with key stakeholders across customer organizations
Lead regular strategic reviews that showcase value and identify new opportunities
Transform customer challenges into success stories through proactive problem-solving
Design and execute tailored implementation strategies for MSO workflow solutions
Collaborate with customers to define clear acceptance criteria that ensure successful outcomes
Lead cross-functional teams through the entire implementation lifecycle
Identify strategic opportunities to expand customer relationships through up-selling and cross-selling
Partner with sales teams to develop account strategies that align with customer business objectives
Leverage your deep product knowledge to position the right solutions for each customer's needs
Develop innovative approaches to streamline processes and enhance customer experiences
Create compelling data visualizations and reports that tell the story of program success
Identify trends across customers to inform strategic improvements