Senior Client Services Advisor

Transportation Insight•Hickory, NC

1d•Hybrid

About The Position

The Senior Client Services Advisor plays a key role in business analytical support for both internal team members and external clients. This role is responsible for client relationship management, cost optimization, and performance analysis to drive operational efficiencies and revenue growth.

Requirements

Bachelor’s degree in logistics, business, or a related field (or equivalent industry experience).
1-3 years of direct industry experience preferred.
Detail-oriented with a strong work ethic and a drive for success.
Ability to manage relationships with clients and address their needs while achieving performance goals.
Strong analytical skills with experience in data interpretation, financial reports, and cost analysis.
Proficiency in Microsoft Excel, databases, and presentation applications (e.g., PowerPoint).
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Strong verbal and written communication skills with the ability to present findings to clients and management.
Basic knowledge of business mathematics and financial concepts for operational analysis.

Responsibilities

Client Data Analysis & Optimization Review and analyze client data for trends, inefficiencies, and additional cost-saving opportunities.
Conduct routing optimization tracking and lost savings tracking to identify areas for improvement.
Evaluate opportunities for cost minimization while maintaining or improving service levels.
Client Engagement & Relationship Management Conduct monthly client reviews to assess satisfaction, utilization of company tools/services, and demonstrate new solutions.
Maintain and manage relationships with client personnel, understanding their needs while ensuring performance excellence.
Facilitate Annual Business Alignment Meetings to align strategies with client objectives.
Performance & Service Enhancement Review carrier performance and client satisfaction with carriers, ensuring service consistency.
Support case study development showcasing client success stories and best practices.
Revenue Growth & Business Expansion Engage clients in additional service offerings to drive organic revenue growth.
Identify new opportunities for cost savings and operational efficiency improvements through data analysis.