Client Services Advisor

Transportation Insight•Hickory, NC

21h

About The Position

This position will primarily engage within business analytical support for both internal team members, as well as, external clients. An additional objective of the Client Services Advisor is to support client relationship management from both an internal, as well as, an external perspective.

Requirements

Qualified applicants will have a BS/BA degree in logistics, business or have equivalent industry experience
Candidates should possess a detailed understanding of transportation, display a high level of ability with spreadsheets and databases (along with other analytical tools), possess a good understanding of presentation applications (e.g. PowerPoint), as well as, maintain a strong desire to succeed.
Client Service Advisor should possess direct industry experience of 0-3 years

Responsibilities

Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings
Review open client requests. Check status and ensure progress towards request closure and client satisfaction.
Review carrier performance and client’s satisfaction with carrier performance.
Conduct monthly client reviews
Review company tools and services available to assigned clients
Document which tools are being used, the client’s satisfaction with the tools and demonstrate newer tools that the client may not be utilizing
Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable
Create case studies highlighting a client's use of Transportation Insight’s products/services for marketing and retention purposes
Cost minimization: Review opportunities for an assigned client to move more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service)
Candidates for the position must be detailed oriented, be self-starters and possess a strong work ethic
Candidates must be able to manage relationships with the assigned client’s personnel and be empathetic to the client’s needs while still managing to achieve excellent performance
Travel to client locations on an “as needed” basis (typically less than 25%)
Perform all other tasks/functions as directed