Senior Client Service Manager

Arthur J Gallagher & Co.•Indianapolis, IN

65d

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. We are seeking a Senior Client Service Manager to join our growing team who can deliver outstanding customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience
Producer's License
Ability to travel
Proficiency in Microsoft Office
Utilize your resilient and adaptable mentality in the face of shifting priorities while developing internal and external relationships
Eagerness to collaborate with all Gallagher teams and employees.
Proficient in using technology as a tool to maximize productivity and quality
Strong written and verbal communication skills
Comfortably engages others in consultative discussion
Effectively manages/balances multiple and sometimes competing priorities
Works in a self-directed manner

Nice To Haves

Previous insurance knowledge and experience managing client relationships
Solid financial acumen
Previous experience working in Hybrid work setting

Responsibilities

Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
Secure existing business and drive the sale of additional services and lines of coverage.
Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.
Guide your team members in addressing a client's risk management needs through consultative conversations.
Mentor Client Service team members through continuous learning, transparent feedback and strong talent development.
Conduct periodic audits to ensure compliance standards and service levels are met.
Maintain accurate client and policy data and documents within your Gallagher systems.
Use Gallagher's technology to improve your productivity and quality.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program