Senior Client Service Manager, Large Pharma

IQVIA•Durham, NC

1d•$73,000 - $249,600

About The Position

The Senior Client Service Manager plays an important role in supporting IQVIA’s largest pharmaceutical clients by ensuring strong operational execution, commercial coordination, business development support, and relationship management across key accounts. Working closely with the Account GTM and delivery teams, the Senior Client Service Manager focuses on overall account maintenance to ensure smooth day-to-day operations and client satisfaction. This role serves as an apprenticeship and development pathway toward broader account leadership responsibilities, offering hands-on exposure to strategic account planning, commercial management, and executive client engagement. The Senior Client Service Manager will support multiple priority accounts, serving as the connective layer between client teams, IQVIA’s internal functions, and senior account leadership to ensure efficient execution and continuous value delivery.

Requirements

Bachelor’s degree in Life Sciences, Business Administration, or related field; advanced degree preferred.
7+ years of experience in account management, client operations, or business development within the pharmaceutical, life sciences, or healthcare sector.
Proven ability to manage contracting processes and client procurement relationships.
Strong analytical, organizational, and problem-solving skills with attention to detail.
Excellent communication, interpersonal, and relationship-building capabilities.
Proficiency with CRM platforms (e.g., Salesforce) and financial tracking tools.
Comfortable working in a matrixed, fast-paced environment with multiple internal and external stakeholders.
Strong PowerPoint and Excel skills, with the ability to synthesize data into actionable insights.

Responsibilities

Partner with the Account sales community to support account planning, pipeline management, and sales strategy execution.
Contribute to the development of proposals, pricing models, and client presentations by gathering insights, data, and delivery inputs.
Track renewal cycles and potential new opportunities, supporting pre-sales coordination and proposal development.
Provide operational and commercial insights to inform go-to-market strategies and account growth initiatives.
Help ensure alignment between sales strategy and delivery execution, fostering seamless client handoffs and consistent messaging.
Serve as a key point of contact with non-executive clients.
Build and maintain relationships with key client business stakeholders.
Support in maintaining executive-level visibility by preparing reports, updates, and business reviews.
Coordinate client communications, ensuring timely responses to operational inquiries and information requests.
Serve as a reliable, day-to-day contact for client stakeholders on contract, billing, and operational matters.
Oversee contract and commercial governance across Master Service Agreements, Service Level Agreements, Third Party Agreements, and amendments, coordinating with Legal, Finance, and Delivery teams.
Track and analyze key account performance indicators, revenue trends, and forecasts to support business reviews and strategic decision-making.
Prepare materials for quarterly business reviews (QBRs) and client meetings, highlighting performance, progress, and opportunities.
Monitor pricing models, rate cards, and revenue mechanics to ensure billing accuracy, margin integrity, and compliance with client agreements.
Ensure CRM, forecasting, and pipeline data accuracy in alignment with internal governance and reporting standards.
Collaborate with Sales, Finance, Legal, and Delivery teams to improve workflows, resolve billing or contract issues, and enhance overall account operations.
Identify and drive opportunities to streamline account processes, strengthen commercial rigor, and elevate the client experience.
Lead coordination across account teams and contribute to the development of Large Pharma account strategies and growth initiatives.
Mentor junior account staff and drive consistent, high-quality account operations and client engagement.