Senior Client Service Associate

Canadian Imperial Bank of Commerce•San Francisco, CA

10h•$65,000 - $90,000

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing The Senior Client Service Associate executes the more complex transactions required to support high net worth client portfolios, including researching client inquiries and issues in order to effectively bring about resolution. This role also provides oversight on some aspects of the Client Service Associate’s responsibilities. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

Bachelor’s degree and/or 3-10 years’ experience in trust and account administration and/or investments
Experience in personal tax, financial planning or investment management
Strong client service commitment
Strong interpersonal and verbal communication skills with the ability to use these skills to communicate with high-net-worth clients and colleagues
Strong organizational skills sufficient to complete work according to established schedule and timeframes, while accommodating given priorities
Use of CRM and/or financial services platform for advisory business
Experience in working with external custodians, such as Charles Schwab and Fidelity
Proficient with Microsoft Word, Outlook, Excel, Power Point and Adobe Acrobat

Responsibilities

Prepare and process new account paperwork
Open new accounts and sub-accounts
Cash transaction processing (checks, ACH, wires, journal transfers)
Manage clients’ quarterly tax payments and annual IRA contributions/RMDs
Supervise all aspects of gifting (cash, in-kind, gift letters, Crummey letters)
Assemble quarterly/annual portfolio review presentation books
Update portfolio asset allocation schedules
Run performance reports
Complete securities processing (purchases, redemptions, capital calls, pricing updates)
Research and analyze fees
Complete and provide documentation for Annual Review Suite
Initiate contact with clients and their third-party advisors when appropriate
Provide administrative support (answer telephones, prepare well-written correspondence, maintain files for quarterly administrative and investment reviews)
Proactively anticipate and address client needs.
Promptly research and bring about resolution of all client issues.
Provide integral support for client service teams and special projects
Achieve and sustain a balanced approach to managing risk by ensuring compliance controls and processes (regulatory, compliance, fiduciary) are integrated into day-to-day activities
Contribute to a strong organizational culture through positive, collaborative behaviors resulting in client and employee engagement
Pursue continuous improvement and be a problem solver by anticipating obstacles, developing plans to overcome and looking for ways to improve.
Assist clients with Portfolio Online

Benefits

At CIBC, we offer a competitive total rewards package.
This role has an expected salary range of $65,000-$90,000 for the San Francisco, CA market based on experience, qualifications, and location of the position.
The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component.
CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.
Candidates hired to work in other locations will be subject to the pay range associated with that location.
Additional total compensation and benefits details will be provided during the hiring process.
At CIBC, your goals are a priority.
We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.