Senior Associate, Client Service

BNY Mellon • Lake Mary, FL

23h • Hybrid

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Associate to join our Client Services team. This role is located in Pittsburgh, PA or Lake Mary Florida (4 days in office per week). In this role, you’ll make an impact in the following ways: Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed. Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base. Provide clients with information related to BNY Mellon’s products and services across multiple lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon offerings. Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon. Resolve complex or non-routine client issues or inquiries as needed. Use in-depth knowledge of client issues and needs to contribute to business development efforts and propose expanded offerings for front office consideration. Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements. Provide guidance to less experienced team members and support multiple, complex client accounts.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience.
• 5-7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• Strong problem-solving and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
• Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
• Provide clients with information related to BNY Mellon’s products and services across multiple lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon offerings.
• Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon.
• Resolve complex or non-routine client issues or inquiries as needed.
• Use in-depth knowledge of client issues and needs to contribute to business development efforts and propose expanded offerings for front office consideration.
• Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements.
• Provide guidance to less experienced team members and support multiple, complex client accounts.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level