Senior Client Service Advisor

Blue Cross and Blue Shield of North Carolina

2d

About The Position

Synthesize go-to-market strategy and apply client-specific lens, advising sales teams on relevant trends, research, and product readiness. Provides recommendations to clients utilizing available metrics, client feedback, and knowledge of best practices. Recommend strategy-supporting products, programs and services. Create lasting client value by owning and executing key delivery activities, ensuring client-specific sold offerings operate in frictionless fashion. Support key sales activities through tailoring of messaging, content, and offering configuration. Collaborate with the sales team to provide a high level of value and customer satisfactions.

Requirements

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field
• In lieu of degree, 7+ years of experience in related field
• Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.
• Must possess and maintain a valid driver’s license.
• THIS POSITION IS OPEN TO NORTH CAROLINA RESIDENTS ONLY

Nice To Haves

• Excellent Communication, Presentation & Stakeholder Engagement Skills
• Proven client-facing experience

Responsibilities

• Assist with sales/renewal strategy and compiling relevant product/offer information
• Execute activities remotely as well as face to face with the client to ensure seamless post-sale delivery of sold products and offerings, including ad hoc communication, product issue/capability research and resolution, ad hoc client reporting, collateral production, etc.
• Partners with clients to execute products and programs that support the goals of the client, add value to Blue Cross NC and generate high customer satisfactions.
• Perform proactive client outreach and support to identify product and offering issues/opportunities, maintain client satisfaction, and set communication channel expectations.
• Must have a strong understanding of strategy of offering as well as ability to work proactively to facilitate product and program implementations both internally with the organization and externally with clients, and producers/consultants by establishing and communicating business appropriate operational expectations.
• Maintain strong product and offering knowledge, including product roadmap and testing timeline
• Using research and client feedback, provide prospect or client specific offering feedback to sales team.
• Support tailoring of sales content (i.e. presentations) to client-specific needs
• As required, deliver on Wellness offering obligations, including on-site activities
• Attend client meetings and events and leverage knowledge of products, programs, services and value story of the enterprise in support of segment specific business goals and objectives.

Benefits

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level