Senior Client Service Advisor - Student Blue

Blue Cross and Blue Shield of North Carolina

20h

About The Position

Synthesize go-to-market strategy and apply client-specific lens, advising sales teams on relevant trends, research, and product readiness. Provides recommendations to clients utilizing available metrics, client feedback, and knowledge of best practices. Recommend strategy-supporting products, programs and services. Create lasting client value by owning and executing key delivery activities, ensuring client-specific sold offerings operate in frictionless fashion. Support key sales activities through tailoring of messaging, content, and offering configuration. Collaborate with the sales team to provide a high level of value and customer satisfactions. What You'll Do Assist with sales/renewal strategy and compiling relevant product/offer information Execute activities remotely as well as face to face with the client to ensure seamless post-sale delivery of sold products and offerings, including ad hoc communication, product issue/capability research and resolution, ad hoc client reporting, collateral production, etc. Partners with clients to execute products and programs that support the goals of the client, add value to Blue Cross NC and generate high customer satisfactions. Perform proactive client outreach and support to identify product and offering issues/opportunities, maintain client satisfaction, and set communication channel expectations. Must have a strong understanding of strategy of offering as well as ability to work proactively to facilitate product and program implementations both internally with the organization and externally with clients, and producers/consultants by establishing and communicating business appropriate operational expectations. Maintain strong product and offering knowledge, including product roadmap and testing timeline Using research and client feedback, provide prospect or client specific offering feedback to sales team. Support tailoring of sales content (i.e. presentations) to client-specific needs As required, deliver on Wellness offering obligations, including on-site activities Attend client meetings and events and leverage knowledge of products, programs, services and value story of the enterprise in support of segment specific business goals and objectives. OPEN TO NC RESIDENTS ONLY

Requirements

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field
• In lieu of degree, 7+ years of experience in related field
• Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.
• Must possess and maintain a valid driver’s license.

Nice To Haves

• Preferred experience working directly with clients in student health insurance programs or higher education administrative environments.
• Proven client-facing experience

Responsibilities

• Assist with sales/renewal strategy and compiling relevant product/offer information
• Execute activities remotely as well as face to face with the client to ensure seamless post-sale delivery of sold products and offerings, including ad hoc communication, product issue/capability research and resolution, ad hoc client reporting, collateral production, etc.
• Partners with clients to execute products and programs that support the goals of the client, add value to Blue Cross NC and generate high customer satisfactions.
• Perform proactive client outreach and support to identify product and offering issues/opportunities, maintain client satisfaction, and set communication channel expectations.
• Must have a strong understanding of strategy of offering as well as ability to work proactively to facilitate product and program implementations both internally with the organization and externally with clients, and producers/consultants by establishing and communicating business appropriate operational expectations.
• Maintain strong product and offering knowledge, including product roadmap and testing timeline
• Using research and client feedback, provide prospect or client specific offering feedback to sales team.
• Support tailoring of sales content (i.e. presentations) to client-specific needs
• As required, deliver on Wellness offering obligations, including on-site activities
• Attend client meetings and events and leverage knowledge of products, programs, services and value story of the enterprise in support of segment specific business goals and objectives.

Benefits

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level