Senior Client Resource Manager

Thomson Reuters • Frisco, TX

2d • Hybrid

About The Position

We're seeking a Senior Resource Manager for our Professional Services Organization. As a Senior Resource Manager you will lead capacity and resource management across a complex, multi-region organization. You will be responsible for addressing large-scale, existing capacity challenges by aligning sales demand, revenue targets, and delivery capability to support business growth objectives while maintaining utilization, margin, and customer outcomes. Operating as a senior leader within the Resource Management Office (RMO), you will independently diagnose root causes, establish clarity and structure, and implement solutions to stabilize and optimize resource outcomes. Leveraging your advanced expertise, you will translate multiple data sources into actionable strategies, partner with Sales, Revenue Management, and Services leadership, and execute scalable processes that directly impact revenue realization and business performance. This role requires autonomous decision-making, strong commercial acumen, and the ability to drive change in a highly visible, high-accountability environment. About the Role Own end-to-end capacity planning and demand-to-supply alignment across a complex, multi-region Professional Services organization, serving as a senior leader within the RMO. Step into an existing, large-scale capacity challenge and establish clarity, structure, and execution to stabilize and optimize resource outcomes, including developing and executing capacity mitigation strategies. Act as the primary point of accountability for capacity outcomes, operating autonomously in a highly visible, high-accountability role and driving prioritization, trade-offs, and decisions. Partner with Sales, Revenue Management, Services, and Delivery leadership to translate sales forecasts, bookings, quotas, and pipeline demand into actionable capacity plans and provide strategic guidance on capacity constraints, prioritization, and risk mitigation. Balance revenue growth objectives with delivery capability by evaluating and managing trade-offs between utilization, margin, customer commitments, and regional constraints. Analyze regional differences in demand patterns, skills availability, labor constraints, and cost structures, conducting advanced analysis to identify systemic capacity risks and opportunities for improvement. Design and deliver operational and executive-level reporting that synthesizes data from multiple systems into clear recommendations for action. Drive cross-functional and cross-regional resource management initiatives to improve scalability, efficiency, and revenue realization. Collaborate with HR and Leadership to inform hiring and workforce planning decisions by identifying skill gaps and future capacity needs. Proactively identify opportunities to improve resource management processes, governance, and decision-making frameworks.

Requirements

• 10+ years of experience in Resource Management, Capacity Planning, and/or Professional Services Operations, with proven ownership of demand-to-supply alignment at scale, ideally within a formal Resource Management Office (RMO).
• Demonstrated track record of stepping into complex or distressed capacity environments, rapidly establishing clarity, structure, and corrective action, and making independent, high-impact decisions.
• Strong ability to translate sales forecasts, bookings, quotas, and pipeline demand into executable capacity plans, with deep understanding of Professional Services revenue models and trade-offs between growth, delivery capacity, utilization, margin, and customer commitments.
• Experience managing multi-region or global delivery models, thinking holistically about revenue, quotas, capacity, and regional constraints, and navigating differences in demand, skills availability, labor constraints, and cost structures.
• Strong executive communication and stakeholder management skills, comfortable owning outcomes in highly visible, high-accountability roles and driving alignment across competing priorities.
• Advanced analytical capability, with proficiency in Microsoft Excel for modeling, scenario analysis, and forecasting; PowerPoint for executive-level communication; and experience synthesizing data from multiple systems to drive decisions.
• Experience working with Salesforce, Certinia (or equivalent PSA tools), and enterprise resource management systems to support capacity planning and optimization.
• Bachelor's degree in Business, Operations, Finance, or a related field; MBA or relevant certifications strongly preferred.

Nice To Haves

• MBA or relevant certifications strongly preferred.

Responsibilities

• Own end-to-end capacity planning and demand-to-supply alignment across a complex, multi-region Professional Services organization, serving as a senior leader within the RMO.
• Step into an existing, large-scale capacity challenge and establish clarity, structure, and execution to stabilize and optimize resource outcomes, including developing and executing capacity mitigation strategies.
• Act as the primary point of accountability for capacity outcomes, operating autonomously in a highly visible, high-accountability role and driving prioritization, trade-offs, and decisions.
• Partner with Sales, Revenue Management, Services, and Delivery leadership to translate sales forecasts, bookings, quotas, and pipeline demand into actionable capacity plans and provide strategic guidance on capacity constraints, prioritization, and risk mitigation.
• Balance revenue growth objectives with delivery capability by evaluating and managing trade-offs between utilization, margin, customer commitments, and regional constraints.
• Analyze regional differences in demand patterns, skills availability, labor constraints, and cost structures, conducting advanced analysis to identify systemic capacity risks and opportunities for improvement.
• Design and deliver operational and executive-level reporting that synthesizes data from multiple systems into clear recommendations for action.
• Drive cross-functional and cross-regional resource management initiatives to improve scalability, efficiency, and revenue realization.
• Collaborate with HR and Leadership to inform hiring and workforce planning decisions by identifying skill gaps and future capacity needs.
• Proactively identify opportunities to improve resource management processes, governance, and decision-making frameworks.

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level