Senior Client Project Manager

Light & Wonder•Las Vegas, NV

About The Position

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary The Project Management - Client Services focus specializes in coordinating efforts of a cross-departmental or cross-functional team by supporting group progress including scheduling, prioritizing, expectation setting, and cost management for projects focused on client services. Coordinates all aspects of a product or service offering project for a client, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements. May work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology. Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests. Typically oversees schedules and budgets to ensure goal attainment. This role is most common in a software or professional services organization in which the individual does not have responsibility over product development, but does have overall project management responsibility. Individuals with people management responsibility should be matched to Project (Client Services) - Management category. This job manages specific projects that have a distinct beginning and end. Qualifications The person in this position is responsible for maintaining and developing client-business relationships. They are expected to understand the client business functions and requirements and relate those to the Light and Wonder business environment. They manage a team of client account managers and are expected to mentor and empower them in their role. This position is expected to be a “go-to” for senior management.

Requirements

Education: Bachelor’s degree in business management or related field
Required Experience: 3-5 years industry experience, 2 years client account management experience, 1 year project management experience
Strong interpersonal skills
Ability to Multi-task
Operational knowledge
Superior verbal/written communication skills required
Ability to work as a team
Working knowledge of Microsoft Suite (MS Project, Visio)
Superior presentation skills
Self-Driven and motivated
Time management
Deep knowledge of casino operations and LNW product
This position requires up to 50% travel (90% Domestic, 10% Internationally)

Nice To Haves

Preferred Experience: 3 years Gaming experience, PMP certification

Responsibilities

Manages Transactional and Partners Accounts on a day to day basis
Leads a successful team of client account managers
Leads small projects, both internal and external
Identifies solutions for issues and assesses the customer's needs
Recognizes crisis and has strong crisis intervention skills
Knows their audience and adjusts delivery of information based on this information
Plans the short and long term needs of multiple customers
Understands multiple customer financials as they relate to LNW' business
Prioritizes many customer needs, escalations, and wants on a daily basis
Continues to learn LNW Core Products
Fosters customer and internal relationships
Is influential and innovative internally and with their customers
Creates quotes for their customers and their teams customers