Senior Client Program Manager

TriTechne•Conway, AR

21d

About The Position

As a Senior Manager, Client Programs, you will oversee enterprise-level client programs, ensuring strategic execution, operational excellence, and high-impact delivery across regions or service lines. You’ll serve as the primary executive point of contact for major clients while leading cross-functional teams, driving profitability, and ensuring program performance meets the highest standards. What You’ll Do Lead strategic management of multiple large-scale client programs and ensure operational excellence. Serve as the executive point of contact for client leadership teams and key stakeholders. Define program goals, timelines, KPIs, and performance benchmarks. Oversee cross-functional execution across engineering, construction, permitting, finance, and operations. Manage program financials including forecasting, billing structures, margins, and budget adherence. Partner with Business Development and Operations to support client expansions , renewals, and growth opportunities. Identify risks, analyze trends, and implement mitigation strategies across portfolios. Drive standardization, process improvements, and innovation in program delivery models. Coach, mentor, and develop junior program managers and client-facing supervisors.

Requirements

Bachelor’s degree
Master’s in Business , Engineering, or related field preferred.
8–10+ years of experience leading large client programs, including in a senior or leadership capacity.
Deep understanding of telecom engineering, construction, OSP/ISP operations, and regulatory requirements.
Strong executive presence with the ability to influence at all organizational levels.
Proficiency with analytics, budgeting, forecasting, and enterprise program management tools.

Nice To Haves

Experience managing Tier 1 carrier accounts or large public-sector telecom programs.
Familiarity with regulated or unionized construction environments.
PMP certification; Lean Six Sigma or similar process improvement training.

Responsibilities

Lead strategic management of multiple large-scale client programs and ensure operational excellence.
Serve as the executive point of contact for client leadership teams and key stakeholders.
Define program goals, timelines, KPIs, and performance benchmarks.
Oversee cross-functional execution across engineering, construction, permitting, finance, and operations.
Manage program financials including forecasting, billing structures, margins, and budget adherence.
Partner with Business Development and Operations to support client expansions , renewals, and growth opportunities.
Identify risks, analyze trends, and implement mitigation strategies across portfolios.
Drive standardization, process improvements, and innovation in program delivery models.
Coach, mentor, and develop junior program managers and client-facing supervisors.