Senior Client Partner
About The Position
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. As a Client Partner - Major Accounts, you'll lead strategic relationships with some of Kraken's largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability. You'll be accountable for four core areas: 1. Executive Account Leadership plus Hands on Day-to-Day Engagement Serve as a senior strategic partner to C-level+ stakeholdersDive into the details and roll up your sleeves—working across all levels of complex, dynamic clientsMaintain strong, proactive engagement to ensure delivery, satisfaction, and trust 2. Client Value Realization Ensure clients get full value from our products and operating modelConnect the dots between our tech, cultural transformation approach, and their evolving needs 3. Major Escalation Management Manage clients through escalations for critical issuesPartner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships 4. Commercial Management & Growth Manage commercial relationships and deliver to new business development and/or revenue targetsIdentify and shape early-stage growth opportunities across the portfolio
Requirements
- Enterprise client leadership - Hands-on experience with complex B2B tech account management, sales and/or delivery; quota-carrying or P&L experience a plus
- Transformation mindset - Ability to guide clients through operational and cultural change, with a consultative, pragmatic style
- Tech/Product fluency - Strong understanding of SaaS businesses; ideally with engineering or product experience
- Energy and Utilities sector knowledge - Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation
- Executive presence - Trusted advisor to senior leaders; able to influence and challenge constructively
- Cultural fluency - Business Fluent English required; Business mastery of second language supporting work across our customer geographies (e.g. Spanish, French, Germany) is also a plus, as well as appreciation for cross-cultural dynamics.
Responsibilities
- Executive Account Leadership plus Hands on Day-to-Day Engagement
- Serve as a senior strategic partner to C-level+ stakeholders
- Dive into the details and roll up your sleeves—working across all levels of complex, dynamic clients
- Maintain strong, proactive engagement to ensure delivery, satisfaction, and trust
- Client Value Realization
- Ensure clients get full value from our products and operating model
- Connect the dots between our tech, cultural transformation approach, and their evolving needs
- Major Escalation Management
- Manage clients through escalations for critical issues
- Partner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships
- Commercial Management & Growth
- Manage commercial relationships and deliver to new business development and/or revenue targets
- Identify and shape early-stage growth opportunities across the portfolio
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
