Senior Client Partner - West Coast

Rackspace

2d • Remote

About The Position

The Senior Client Partner is responsible for all client interactions for a portfolio of accounts. The role collaborates with their GTM and Delivery teams to devise account strategies and manage client relationships in line with these strategies. Typically, the role oversees a single account or a segment of a large account, which generates significant revenue. The Senior Client Partner helps to build the RXT brand as the preferred consulting partner for cloud transformation projects, spanning business and technology. This role will be dedicated to delivering exceptional outcomes for RXT clients, thereby expanding existing accounts and facilitating access to new ones. The role will also deliver solutions that further develop RXT’s transformation story and build on RXT’s strong foundation. The role is responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Career Level Summary
Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field
Proactively identifies and solves problems that impact the management and direction of the business
Contributes to the development of the organizational function strategy or product or business strategy
Progression to this level is typically restricted on the basis of individual capabilities and business requirements

Requirements

• Expert-level knowledge in professional sales training and sales process
• Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline
• Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers
• Cross-selling/Up-selling
• Customer Relationship Management
• Data Analysis
• Leadership
• Negotiation Skills
• Pipeline Management
• Presentation Building
• Proposal Drafting
• Public Speaking
• Sales Strategy Skills
• Salesforce CRM Software Skills
• SOW Review/Update
• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement
• 15+ years of experience in the field of role required

Responsibilities

• Achieve bookings via ACV and TCV targets.
• Directly accountable for significant revenue generation.
• Responsible for profitability of assigned accounts (e.g., blended project margins and average bill rates).
• Oversight and governance of delivery excellence for active engagements at accounts.
• Client satisfaction surveys.
• People Management: provide guidance, supervision, and coaching to team members assigned to projects on the account. Drive employee satisfaction within community of consultants working on the account(s).
• Administration: ensure the proper administrative controls are in place and adhered to on the account, including client charge codes, time tracking, billing, receivables, and internal administration.
• Financial Management: oversee the financial performance vs targets of the account.
• Strategy: member of the market leadership team supporting technology industry client portfolio direction, strategy, and goal setting.
• Public Relations: promote RXT in the market by attending / speaking at industry events, panels, etc.
• The success of the services agenda and successful sales will rely on the successful partnerships with others; this will include regional leads and services teams to work on the best outcome for the client. Engage and coordinate with partners and/ or vendors to drive select deals through vendor-based opportunities, engage with the broader organization such as the Offer Management, Commercial Architecture, and Delivery teams to promote and support high-value services opportunities, and participate in regional sales governance processes and Deal Clinics to profile opportunities.
• Other Incidental tasks related to the job, as necessary.

Benefits

• Our compensation reflects the cost of labor across several US geographic markets. The pay for this position ranges from 163,00 Min/year in our lowest geographic market up to 239,030 Max/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level