Partner Engagement Manager (West Coast)

Heggerty

1d • Remote

About The Position

The Partner Engagement Manager serves as the primary relationship lead for assigned district and school partners. This role drives engagement, program usage, professional development alignment, long-term retention, and expansion identification. PEMs focus on activation, implementation health, instructional impact, and ensuring every partner experiences measurable success and sustained value.

Requirements

• Curiosity, empathy, and a passion for our mission and values
• 2-5 years in Customer Success, Account Support, or related role in EdTech, publishing, or K-12.
• Strong communication and troubleshooting skills with the ability to manage a high-volume portfolio.
• Experience using Salesforce, or similar CRM, to manage accounts, track renewals, and monitor partner health.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Experience with SaaS platforms, curriculum implementations, or instructional resources preferred.

Responsibilities

• Serve as the main point of contact for district leaders, administrators, and instructional teams.
• Execute engagement plans aligned to implementation milestones and instructional calendars.
• Conduct regular health checks, data reviews, and usage support touch points.
• Coordinate communication across PD and the sales team to ensure a seamless partner experience.
• Manage onboarding timelines from launch through full implementation.
• Track usage and partner satisfaction to identify risks early.
• Provide partners with milestone summaries, usage insights, and best-practice recommendations.
• Collaborate with instructional experts to support fidelity and outcomes.
• Monitor partner health signals to anticipate renewal and identify growth potential for the sales team.
• Document engagement trends and usage insights to support renewal readiness.
• Maintain accurate CRM health notes, engagement plans, and partner documentation.
• Work closely with Sales, PD, Product, and Support teams to remove barriers and drive partner success.
• Elevate partner feedback themes to internal teams for improvement and roadmap insight.
• Participate in partner strategic reviews and milestone discussions.

Benefits

• Competitive salary and benefits
• 401(k) with company match
• Generous time off options, including paid holidays and winter break
• Independence and autonomy
• A flexible, remote work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level