Senior Client Partner

Smartly•New York, NY

7h•Hybrid

About The Position

At Smartly, we are an AI-powered advertising technology company that transforms advertising experiences for brands & their consumers. We unify the platform world with a comprehensive, multi-channel, full-funnel solution that produces, personalizes and powers intelligent creative Our creative and media solutions empower our customers to achieve efficient growth, better command of their budgets, and richer intelligence for lasting global success. We are looking for an accomplished and highly motivated operations and digital expert to help us grow and expand our relationships with our largest global customers. Are you motivated by building strategic partnerships with our customers? Do you get a kick out of expanding our solutions and services with our biggest global customers? Do you enjoy creating and executing across teams? Smartly is at the forefront of a seismic shift in the way marketers communicate with consumers and prospects, redefining the customer journey experience as they engage with brands. This position focuses specifically on our largest global customers. Given our incredible growth, we are looking for a highly motivated Senior Client Partner to join our team. As a Senior Client Partner at Smartly, you will put your consultative instincts to use and fuel your drive for accelerating existing business growth. Leading key Strategic Accounts and performance advertisers to offer innovative solutions as a pioneer of the digital marketing industry. You will build and maintain trust-based customer relationships with large advertisers while understanding consumer needs and delivering value-based solutions to them. As we have seen, it matters how online platforms reach consumers and deliver the right experience for both new and familiar brands. We are highly passionate about the idea of putting Customers First. Quite simply, the more you focus on helping your customers succeed, the more successful you will be! You will become a “trusted advisor” and build positive outcomes that benefit both Smartly and our clients.

Requirements

8+ years of experience in ad-tech/mar-tech industries with a proven record of growing strategic accounts; experience with Facebook, Pinterest, Snap, and other Social Media Platforms is seen as an advantage
Are naturally inclined to lead, organize, and run a key account team
Are driven by sales, account expansion, and helping your partners achieve their business targets and marketing goals
Have excellent communication skills and the ability to create connections and engage confidently with a variety of audiences, including C-level decision-makers
Have a strong desire to learn about the product in order to effectively sell up to the C-suite or down to end-users as needed
Ability to collaborate closely with internal cross-functional teams (product, marketing, engineering, customer success, etc.), record of meeting and exceeding quota on a consistent basis

Responsibilities

You will develop, prioritize and align on and influence strategic objectives and plans to achieve account expansion and increased adoption
Together with CSM, be responsible for the delivery of account plan and plans for key customer initiatives
Establish relationships with senior stakeholders and across all relevant parts of the customer organization
Plan together with customer decision makers, the platform, and other partners
Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people
Create multiple feedback and critical issue channels within the account to ensure steady progress and flow of feedback
Ensure product roadmap alignment and product team interaction with customers
Form relationships and align objectives with the customer partners (e.g. ad agency, creative, or data partners
Own revenue forecasting and target setting for the customer
Own pipeline and opportunity management in Salesforce
Have a hunger to close opportunities, make progress quickly with strategic account planning, and be incentivized by commercial success