Senior Client Partner

3Pillar

1d•$155,000 - $210,000

About The Position

3Pillar Global is looking for senior and principal-level Client Partners who will become a trusted advisor to our clients. In this role, youâll develop deep relationships with existing clients, understand their business and technology inside and out, and translate that understanding into expanded partnerships that deliver real outcomes for both sides. Our best Client Partners donât just manage accountsâthey become indispensable strategic advisors. Youâll retain clients by being genuinely valuable to them, and youâll grow accounts by proactively identifying opportunities where 3Pillarâs capabilities align with where the clientâs business is heading. Revenue retention and growth are both core to this role, and theyâre driven by the same thing: being an exceptional partner. AI is transforming how our clients build products and how we deliver for them. We expect our Client Partners to use AI tools in their own workâresearch, account planning, proposal development, data analysisâand to be conversant enough in AI and emerging technologies to identify opportunities where these capabilities can create value for clients. You donât need to be an engineer, but you do need to understand whatâs possible and speak credibly about it. Youâll work across business leaders, engineers, product experts, and creative designers. Success in this role requires the ability to navigate complex organizations, lead through influence, and bring a level of energy and commercial instinct that earns trust at every levelâfrom technical teams to the C-suite.

Requirements

10+ years of experience in technology consulting (or related), with at least 5 years with revenue-generating responsibilities.
A track record of retaining and growing client accounts
Strong understanding of software development lifecycles (SDLC) and delivery methodologies.
Hands-on comfort with AI tools (e.g., ChatGPT, Claude, Copilot, or similar) in your daily workâyou use them, not just talk about them.
Experience with nearshore and/or offshore delivery models.
Excellent communication, presentation, and negotiation skillsâcomfortable in a room with engineers and equally comfortable with executives.
Analytical mindset with strong problem-solving skills.
Self-directed and accountable, able to manage multiple accounts in a fast-paced environment.
Proficiency with Salesforce
Experience working with mid-size to large enterprise clients.
Familiarity with consulting frameworks or methodologies (e.g., value-based selling, solution selling).

Nice To Haves

Domain expertise in healthcare, financial services or media

Responsibilities

Own the relationship with key client stakeholders at every level, from engineering leads to executive sponsors.
Conduct regular business reviews to stay ahead of evolving client needs, project health, and strategic direction.
Act as the clientâs advocate inside 3Pillarâensuring delivery teams are aligned with what the client actually needs, not just whatâs scoped.
Bring a point of view on how technology, AI, automation, and emerging technologies can help clients solve problems, accelerate delivery, or unlock new product/business opportunities
Understand client business objectives deeply enough to proactively recommend solutions, not just respond to requests.
Work with solution architects and delivery managers to shape technical proposals that solve real business problems.
Identify and pursue expansion opportunities within existing accountsâupselling, cross-selling, and introducing new 3Pillar services and offerings.
Identify and pursue new logo opportunities leveraging our offerings in combination with industry focus
Partner with the sales organization to develop and execute account growth strategies.
Build and maintain account plans that map client objectives to 3Pillar capabilities.
Prepare and present proposals, SOWs, and other engagement documentation.
Spot risks early and develop strategies to address them before they become retention issues.
Maintain visibility into all active projects across your accounts by staying in close partnership with your delivery counterpart
Collaborate with delivery managers and technical leads to ensure projects land well and clients stay satisfied.
Stay current on industry trends, competitive dynamics, and emerging technologiesâparticularly the evolving AI and GenAI landscape and its practical applications in software development and consulting.
Feed market insights and client feedback back to internal teams to improve our offerings.
Track and report on account metrics including revenue, pipeline, project status, and client satisfaction.
Provide accurate forecasts and pipeline updates for your portfolio.