Senior Client Partner

TEKsystems•Pittsburgh, PA

1d•$112,500 - $168,700•Onsite

About The Position

The Senior Client Partner acts as the primary liaison between strategic clients and internal teams across design, strategy, brand, technology, and delivery. This role ensures seamless execution of complex initiatives, manages day-to-day client interactions, drives engagement success, and identifies growth opportunities. The position combines deep technical program management expertise with strong client relationship and portfolio management skills. The Senior Client Partner reports to the Global Delivery Director and performance is measured by client satisfaction, retention, financial outcomes, team utilization, and delivery assurance.

Requirements

Bachelor’s degree in business, information technology, or a related field (or equivalent relevant experience)
Minimum of 10 years of experience in account management, portfolio management, information technology, or professional services
Experience working in the Financial Services industry
Proven track record of successfully managing complex projects, portfolios, and professional services agreements
Strong client relationship management skills with the ability to establish trust and act as a strategic advisor
Excellent leadership and team management skills leading high-performance teams
Strong analytical and problem-solving skills with the ability to make data-driven decisions
Experience managing, delivering, and administrating client professional services agreements, including the change management process
IT Experience: Delivery Management, Senior Project Management, Scrum Master, Execution Management, Technology Strategy, or other IT leadership experience

Nice To Haves

Master’s degree in a related field
Experience in the IT Professional Services industry
Knowledge of CRM systems and customer engagement strategies
Certification in project management (PMP, PRINCE2, etc.)
Experience with Agile methodologies: Scrum, Kanban, SAFe, XP
Familiarity with outsourcing, PMI PMBOK, IAOP (Outsourcing Professional), and Agile certifications a plus

Responsibilities

Serve as the primary liaison between executive-level clients and internal teams, managing communications and ensuring alignment with client goals.
Build and maintain strong, trust-based relationships with executive-level client stakeholders, acting as a strategic advisor and promoting long-term engagement.
Regularly report on account/program progress, challenges, and outcomes to both clients and internal leadership.
Ensure client satisfaction by managing expectations, resolving issues, and delivering value through every engagement.
Drive and direct regular customer, project, and solution health checks with client project teams.
Support the development and execution of Account Strategy in collaboration with internal stakeholders.
Provide leadership for cross-organizational teams across Sales, Practice, and Delivery to ensure seamless execution of client initiatives.
Mentor and support Engagement Managers, Delivery Leads, and project teams, fostering a collaborative and high-performance culture.
Champion organizational perspectives and ideas, guiding their development and protecting their integrity through execution.
Provide feedback and input to delivery teams to ensure alignment across all client engagements.
Contribute to account/program growth strategies by identifying new opportunities within existing engagements and supporting proposal development, ensuring a seamless partnership with the Sales and Solutioning teams.
Maintain deep knowledge of client industries and trends to proactively add strategic value and thought leadership.
Participate in the development of Account Growth Plans and support pricing, SOW creation, and pursuit operations.
Enable organic growth of program/portfolio by consistently providing increasing levels of value above and beyond the status quo.
Ensure alignment of all client engagements to the strategic direction of the client business and IT goals and objectives.
Oversee multiple projects and workstreams, ensuring timely delivery, strategic consistency, and creative integrity.
Initiate and manage briefs, scopes, estimates, reports, and presentations with support from Engagement Managers, Delivery Leads, and/or Project Coordinators.
Drive performance metrics and quality standards across all engagements, ensuring continuous improvement.
Ensure engagement methodology and service management office project management methodology are followed from opportunity assessment to project closeout.
Monitor financial health of accounts/programs, including budgeting, forecasting, and profitability, in collaboration with Engagement Managers, Delivery Leads, and/or Project Coordinators.
Provide regular reporting on account/program health and serve as the escalation point for financial or operational concerns.
Identify and mitigate risks early to ensure engagement stability and client confidence.
Responsible for financial and contractual engagement profitability.
Establish and maintain governance structures and controls for client engagements.
Drive the creation of client-facing dashboards and reports that highlight KPIs and engagement value.
Create and publish necessary reports (financial, resource demand, status, etc.), including historical performance, current status, and future forecasting in alignment with client OKRs.