Senior Client Partner-Manufacturing

UST • Aliso Viejo, CA

96d • Remote

About The Position

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career—and the lives of people across the world.

You Are:

As the Senior Client Partner for UST, you will have the exciting challenge of growing and expanding Digital Transformation solutions business across the Manufacturing vertical.
You will manage a portfolio, lead
senior-level client relationships, expanding growth within the account, P&L for the top and bottom line, and ensure client success while
growing the client relationship.

The Opportunity:

Manage and grow revenue and relationships across the Manufacturing vertical, addressing industry-specific challenges such as personalization, inventory management, and digital commerce.
Develop and execute growth strategies grounded in Manufacturing domain knowledge and market trends, with full P&L responsibility.
Ensure client success by delivering high CSAT, measurable business outcomes, and strategic guidance tailored to Retail operations.
Establish and expand executive-level relationships, positioning yourself as a trusted retail advisor.
Leverage your network and industry connections to open new doors, influence decision-makers, and co-create solutions.
Collaborate closely with UST's Sales, Delivery, and Operations teams to define and deliver differentiated value rooted in Retail expertise.
Lead cross-functional teams to exceed expectations and deliver excellence in every engagement.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

Requirements

• At least 15 years of experience in client relationship management, with a strong impact on revenue growth and strategic account development.
• Deep understanding of the Manufacturing industry including trends in consumer engagement, digital transformation, and supply chain innovation.
• Proven ability to apply domain expertise to shape client strategy and influence outcomes.
• Strong experience in the global delivery model and managing complex engagements.
• Demonstrated success in managing P&L responsibilities and driving profitable growth.
• Thought leadership and entrepreneurial mindset, with a history of innovation and strategic thinking.
• Proven ability to build and maintain long-term relationships at the senior executive level (CXO and CXO-1), with a consultative and industry-informed approach.

Nice To Haves

• MBA or Master's degree

Responsibilities

• Manage and grow revenue and relationships across the Manufacturing vertical, addressing industry-specific challenges such as personalization, inventory management, and digital commerce.
• Develop and execute growth strategies grounded in Manufacturing domain knowledge and market trends, with full P&L responsibility.
• Ensure client success by delivering high CSAT, measurable business outcomes, and strategic guidance tailored to Retail operations.
• Establish and expand executive-level relationships, positioning yourself as a trusted retail advisor.
• Leverage your network and industry connections to open new doors, influence decision-makers, and co-create solutions.
• Collaborate closely with UST's Sales, Delivery, and Operations teams to define and deliver differentiated value rooted in Retail expertise.
• Lead cross-functional teams to exceed expectations and deliver excellence in every engagement.

Benefits

• Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent childcare, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
• Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.
• Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
• Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
• All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
• Compensation range: $ 174,000.00 to 261,000.00 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees