Senior Client Manager

IMSM•Los Angeles, CA

About The Position

IMSM (International Management Systems Marketing) is a global leader in ISO consultancy, offering high-quality ISO standards and services to organisations of all sizes, across all sectors. Whether large or small, we empower businesses worldwide to unlock their potential through tailored, effective ISO certification services. Our mission is to help companies achieve internationally recognised standards, enhancing their operational efficiency and market competitiveness. Role Overview The Senior Client Manager is a commercially focused role responsible for managing a portfolio of high-value accounts and carrying the largest individual growth and retention target within the Client Management team. While the primary focus is on delivering personal revenue performance, the Senior Client Manager will also act as a senior presence, supporting colleagues through informal mentoring, deal guidance, and acting as a point of escalation. At IMSM, we believe in creating a workplace that’s built on collaboration, inclusivity, and continuous growth. We are committed to fostering a culture where Diversity, Equity, and Inclusion (DEI) are fundamental values, and where every team member feels respected, valued and empowered to succeed. We provide opportunities for professional development to help our colleagues’ reach their full potential, and we strive to create an environment where everyone’s voice is heard. We are proud of our culture, which fosters both innovation and learning, and we are dedicated to building a space where all our team members can thrive and contribute to our collective success. Are you ready to join us and be part of a dynamic, inclusive team that is shaping the future of ISO consultancy?

Requirements

Significant experience in account/client management, ideally within the Governance, Risk & Compliance sector or wider consulting arena.
Demonstrable success in managing and growing high-value client portfolios.
Proven track record of meeting or exceeding large individual revenue and retention targets.
Strong commercial acumen and negotiation skills.
Excellent client relationship management skills, with the ability to engage and influence senior decision-makers and C-suite executives.
Experience in mentoring or supporting colleagues, with a collaborative and approachable style.
Proficiency in CRM systems and confident in pipeline/forecast reporting.
Willingness to travel for client meetings, reviews, and industry events.

Responsibilities

Own and manage a portfolio of high-value clients, carrying the largest individual retention and growth target in the team.
Proactively develop and execute account growth strategies, including upsell, cross-sell, and contract expansion.
Act as the primary point of contact for senior stakeholders within assigned accounts, building trusted, long-term relationships.
Monitor client health, engagement, and satisfaction to ensure high renewal rates and minimize churn risk.
Lead commercial negotiations and renewal processes, ensuring positive outcomes for both client and company.
Mentor and coach colleagues by sharing best practices, supporting with complex client challenges, and providing deal input.
Lead by example in client engagement, revenue delivery, and professional standards.
Ensure accurate use of CRM systems, maintaining visibility of pipeline, forecasts, and client performance.
Provide insights on account performance, client trends, and revenue opportunities to leadership.
Contribute to the ongoing development of account management processes and best practice frameworks.
Participate in industry events and client-facing forums to represent the company and identify growth opportunities.
Work closely with Product, Operations, and Service Delivery teams to ensure client requirements are fully met.
Partner with Marketing to identify opportunities for account-based marketing (ABM) activity within high-value accounts.
Collaborate with New Business Sales colleagues to ensure a smooth transition of newly acquired clients into account management.