Senior Client Implementation Analyst

Asurint•Cleveland, OH

1d•Remote

About The Position

At Asurint, we’re building a leading information-based technology company in Cleveland, Ohio. Asurint is on a mission to help our customers succeed by bringing innovation, flexibility and personal ownership to background screening – all while addressing the changing regulatory landscape. We measure our efforts by the success our customers enjoy and the positive onboarding experience of their employees. We are succeeding because they succeed. Summary The Senior Client Implementation Analyst is responsible for establishing and maintaining a professional relationship with our internal and external clients and providing an exceptional client experience while managing the deadlines and requirements of the implementation project plan. This team member reviews and analyzes client contracts, customer package requests and any other relevant client documentation related to their implementation project.

Requirements

Experience with the legal/court system is preferred.
Experience with background screening is preferred.
Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred. Salesforce is preferred.
Education: Associate degree in computer science, information technology, or a related field is required. Bachelor’s degree is preferred.
Certifications or licensure: If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
Years of relevant experience: 2 to 4 years is preferred.

Responsibilities

Coordinates with clients to schedule the initial implementation call to level-set expectations and finalize implementation project plan.
Responsible for management of the Implementation Project queue and assigns projects to Client Implementation Analysts.
Coordinates with the Sales department to ensure the correct set up.
Partners with the integrations team for any customer onboarding through a third-party integration.
Processes client addendums in accordance with organization and department policies.
Maintains a high level of accuracy for all critical data configurations required during customer set up.
Acts as primary contact for potential client calls, and emails
Provides advanced problem solving, troubleshooting, and system consultation as needed by customers.
Trains and consults with new and existing clients regarding Asurint platform and package selections through training classes in small and large group settings, as well as one-on-one product coaching.
Conducts post-production review meetings using standardized checklist for all new clients within 30 days of implementation project completion.
Transitions accounts to Client Support and/or Strategic Account Managers for ongoing support.
Provides assistance to Client Support concerning escalated new customer concerns.
Documents and recommends new processes and enhances current processes to improve department efficiencies.
Identifies and acts on cross-selling opportunities.
Serves as front-line escalation for Client Implementation inquiries.
Provides training assistance with new hires.
Other duties as required.