Senior Client Experience Engineer

Children's Healthcare of Atlanta • Brookhaven, GA

5d

About The Position

Acts as chief designer of desktop operating/management systems and application delivery, including application and desktop virtualization. Designs Children’s Healthcare of Atlanta's network operating systems to ensure a consistent standard of business practices and delivery of services. Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. Have questions about the recruitment process? Check out What to Expect.

Requirements

• 3 years of experience in software systems, specifically Microsoft Endpoint Configuration Manager
• 3 years of experience in computer delivery services, including operating systems, applications, and patch management
• Expert knowledge in Microsoft MECM (SCCM), Intune, M365, as well as Microsoft operating systems
• Experience with other MDM/MAM solutions, such as Workspace One and JAMF would be highly desirable
• Working knowledge with AD/ Azure AD and core networking fundamentals
• Strong PowerShell scripting experience
• Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
• Foundational IT Infrastructure knowledge
• Operating Systems (Win10, macOS, iOS, Android)
• PXE boot and WOL technologies and “Hands Free” device management
• Technology advancement mindset specifically around BYOD strategies
• Familiar with monitoring tools that provide user benchmarks and baseline helping drive optimization opportunities
• Act as a thought leader on Unified Endpoint Management (UEM) industry trends on emerging cloud enabled system management capabilities for potential use at Children's
• Multi-tasks and prioritizes according to business priorities and production availability requirements

Nice To Haves

• Microsoft Certified Professional (MCP)
• Microsoft Certified Solutions Expert (MCSE)
• Epic Client Systems Administrator (ECSA)
• Experience configuring solutions in support of M365 initiatives
• Experience with thin client device management
• Advanced knowledge of infrastructure technologies such as Network, Database, Server, Storage etc.
• Experience in developing and supporting VDI frameworks
• Experience with Electronic Medical Records, specifically Epic
• Bachelor’s degree in Computer Science or a related field, or its equivalent in work experience, plus seven years of experience in Technology is preferred

Responsibilities

• Support platform software upgrades, workstation patching/compliance, and application delivery.
• Support the organization's Unified Endpoint Management (UEM) strategy.
• Engineer solutions for modern management of endpoints and applications.
• Develop tactics and operational plans in alignment with strategic objectives for assigned technologies and projects.
• Develop automation within the unified endpoint management platform to increase efficiencies and decrease delivery time.
• Responsible for all aspects of release and change management for applicable platforms.
• Provide technical guidance to project teams ensuring that new initiatives that have endpoint dependencies or configuration management needs are appropriately enabled.
• Builds, leverages, and maintains effective partnerships across technical and business community including.
• Business partners, IT Security, IT Infrastructure, and compliance teams to ensure the solution meets all policy and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees