Senior Client Experience Engineer

Children's Healthcare of Atlanta

5d

About The Position

Acts as chief designer of desktop operating/management systems and application delivery, including application and desktop virtualization. Designs Children’s Healthcare of Atlanta's network operating systems to ensure a consistent standard of business practices and delivery of services.

Requirements

• 3 years of experience in software systems, specifically Microsoft Endpoint Configuration Manager
• 3 years of experience in computer delivery services, including operating systems, applications, and patch management
• Expert knowledge in Microsoft MECM (SCCM), Intune, M365, as well as Microsoft operating systems
• Working knowledge with AD/ Azure AD and core networking fundamentals
• Strong PowerShell scripting experience
• Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
• Foundational IT Infrastructure knowledge
• Operating Systems (Win10, macOS, iOS, Android)
• PXE boot and WOL technologies and “Hands Free” device management
• Technology advancement mindset specifically around BYOD strategies
• Familiar with monitoring tools that provide user benchmarks and baseline helping drive optimization opportunities
• Act as a thought leader on Unified Endpoint Management (UEM) industry trends on emerging cloud enabled system management capabilities for potential use at Children's
• Multi-tasks and prioritizes according to business priorities and production availability requirements

Nice To Haves

• Microsoft Certified Professional (MCP)
• Microsoft Certified Solutions Expert (MCSE)
• Epic Client Systems Administrator (ECSA)
• Experience configuring solutions in support of M365 initiatives
• Experience with thin client device management
• Advanced knowledge of infrastructure technologies such as Network, Database, Server, Storage etc.
• Experience in developing and supporting VDI frameworks Experience with Electronic Medical Records, specifically Epic
• Experience with other MDM/MAM solutions, such as Workspace One and JAMF would be highly desirable
• Bachelor’s degree in Computer Science or a related field, or its equivalent in work experience, plus seven years of experience in Technology is preferred

Responsibilities

• Support platform software upgrades, workstation patching/compliance, and application delivery.
• Support the organization's Unified Endpoint Management (UEM) strategy.
• Engineer solutions for modern management of endpoints and applications.
• Develop tactics and operational plans in alignment with strategic objectives for assigned technologies and projects.
• Develop automation within the unified endpoint management platform to increase efficiencies and decrease delivery time.
• Responsible for all aspects of release and change management for applicable platforms.
• Provide technical guidance to project teams ensuring that new initiatives that have endpoint dependencies or configuration management needs are appropriately enabled.
• Builds, leverages, and maintains effective partnerships across technical and business community including.
• Business partners, IT Security, IT Infrastructure, and compliance teams to ensure the solution meets all policy and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees