Senior Client Executive - Remote

Experian • Madison, MS

8d • $90,000 - $150,000 • Remote

About The Position

The Senior Client Executive builds and maintains long-term relationships with clients to gain an understanding of the partner's organization, goals and product/service needs. This is an ongoing relationship management role responsible for revenue protection and growth, adherence to contractual Service level agreements, pricing, and compliance terms.

Requirements

• Bachelor's degree required.
• 8 years relationship management related experience.
• Sales drive and motivation.
• Intellectual horsepower combined with problem solving and analytical skills.
• Knowledge of SaaS solutions or an appetite to learn.
• Customer service and project management skills.
• Willingness to travel 30% - 40%

Responsibilities

• Develop relationships with clients by researching and understanding their needs, responding to client concerns and challenges, and being the liaison between the client and internal departments.
• Support the renewal of existing business
• Provide tracking and monitoring of subscriber growth rates in aggregate to manage low touch accounts, and identify potential growth opportunities
• Advise client on product bundle, platform and integration best practices and address gaps/opportunities.
• Create upsell demand within existing relationships
• Collaborate with MCE to ensure call center issues are addressed and the contracts are right sized when needed to adhere to subscriber growth
• Research client needs and determine how to bundle products to meet client requirements.
• Maintain contact with product and service users to enhance client relationships.
• Provide customer insights to product and marketing functions to position our offerings.
• CRM accountability, Forecast & GAP reporting.

Benefits

• Great compensation package and sales incentive plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment, ability to work fully remote, hybrid or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level