Senior Client Executive

Experian

2d • Remote

About The Position

The Senior Client Executive is a growth‑minded commercial leader responsible for growing strategic client engagement, protecting core revenue, and accelerating incremental expansion across a portfolio of complex, high‑touch accounts. You bring a strong forecasting discipline, succeeds in ambiguity, and operates with an independent, hustle‑driven mindset. We ask that you will be an operator who can build deep client partnerships, influence cross‑functional partners, and deliver accurate, insight‑driven projections for a dynamic book of business. This is an individual contributor role reporting to the Vice President, Sales.

Requirements

• Bachelor's degree required.
• 15+ years of experience in enterprise account management, client leadership, or strategic partnerships within SaaS, data, or tech-driven environments.
• Proven success managing high‑value, high‑complexity clients with executive-level relationship ownership.
• Demonstrated ability to forecast revenue with precision, supported by disciplined pipeline management and data-driven insights.
• Strong commercial acumen with a record of consistent renewal and expansion achievement.
• Hustle mindset—resourceful, proactive, solutions-oriented, and comfortable operating in ambiguity.
• Excellent problem‑solving, analytical thinking, and communication skills.
• Experience influencing and collaborating with cross-functional internal stakeholders.
• Strong customer service, project management, and organizational skills.
• Ability to operate with urgency in a fast-paced, dynamic environment.
• Willingness to travel 30% - 40%

Responsibilities

• Client Relationship Leadership Develop trusted, executive‑level relationships by understanding each client's strategy, products, and operational needs.
• Be a senior liaison between the client and cross‑functional teams to ensure alignment, issue resolution, and execution excellence.
• Anticipate client needs and proactively surface risks, gaps, or high‑value growth pathways before they materialize.
• Commercial Management & Growth Manage renewal strategy and execution with a focus on revenue protection and expansion.
• Lead development of upsell strategies by advising clients on product bundles, platform capabilities, integrations, and best practices.
• Monitor subscriber performance, portfolio trends, and client health to identify opportunities or threats to revenue.
• Revenue Forecasting & Business Discipline Deliver accurate revenue forecasting through rigorous analysis, structured planning, and disciplined opportunity management.
• Provide timely, reliable insight into retention risk, expected renewals, and upsell trajectories.
• Maintain CRM discipline and ensure all opportunities, risks, and forecasts reflect real-time business realities.
• Partner with Finance, Operations, and Leadership to refine models and ensure forecast integrity.
• Strategic Advisory & Problem Solving Be a strategic consultant to clients—translating complex needs into actionable recommendations and advocating internally for enhancements.
• Collaborate with our teams (Product, MCE, Marketing, Legal) to resolve issues, remove obstacles, and optimize client outcomes.
• Apply analytical rigor and intellectual horsepower to address challenges and inform executive‑level decision-making.
• Operational Excellence Maintain CRM hygiene, accurate forecasting, and comprehensive account plans.
• Provide customer insights to Product and Marketing to shape roadmap and go‑to-market strategies.
• Ensure call center and operational issues are prioritized and resolved in collaboration with the MCE team.
• Continuously refine account strategies to reflect shifting client needs, market trends, and internal goals.

Benefits

• Great compensation package and sales incentive plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment, ability to work fully remote, hybrid or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 501-1,000 employees