Senior Client Delivery Project Manager (New & Existing Business) - Remote

Velera

1d•Remote

About The Position

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity The Senior Client Delivery Project Manager establishes and directs efforts of the project work-team and related resources as required to successfully plan, develop, test, and implement projects. Incumbent will assume leadership role for assigned projects and coordinate all phases of operational implementation of project deliverables using established PMI project management methodologies.

Requirements

Bachelors degree in a related field and/or equivalent combination of experience and education is required.
7 years of project management experience required
5 years in a client-facing role required
5 years in the financial services industry with card processing and payment solutions preferred
Large-scale conversion project leadership and card processing experience preferred.
Client-facing project leadership and card processing experience preferred.

Nice To Haves

PMP certification preferred

Responsibilities

Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.
Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors.
Leads project teams.
Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies, establishing a solid implementation schedule.
Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule.
Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met.
Maintains project documentation, ensuring that project documents are complete, current, and properly stored.
Prepare and distribute project reports and communications; communicate with the technology team, project sponsors, stakeholders, functional area managers, and/or consultants regarding the status of specific tasks.
Ensure various integration elements of assigned projects are properly coordinated, including: project plan development, project plan execution, and overall change control;
Develop highly technical, detailed project plan including all work required to complete both internal and client-facing projects.
Act as the primary liaison and manage expectations of key sponsors and client executive staff related to timing, functionality, and business objectives needed to support a successful go-live.
Assume responsibility, manage conflict within the group, and provide final approval for ethe ntire project on behalf of all stakeholders;
Troubleshoot project issues and escalate them to upper management if necessary.
Leads lesson learned exercises and participates in root cause analysis discussions.
Ensure that project information is communicated promptly through communication planning, information distribution, performance reporting, and administrative closure.
Collaborate effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractors, and other 3rd party providers, ensuring the quality standards for the project are met.
Facilitate project meetings, including project kick-off and specification meetings.
Work in a consultative role with senior client management, including the CEO and project teams, to ensure business requirements are met.
Travel to client locations to meet and discuss specifications, business objectives, and project options; facilitate meetings with key client personnel, including IT, for network connectivity and file mapping.
Serve as a mentor for other Operational Services staff related to project management methodologies and best practices.
Maintain interaction with credit unions, MasterCard, VISA, and other processors, software vendors, and ATM networks for the purpose of coordinating products/projects.
Maintaina thorough understanding of the payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks.
Perform other duties as assigned