Senior Client Consultant - Semiconductor Facilities

Olsson • Phoenix, AZ

1d

About The Position

We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our clients, and our company. We’re a people-centric firm, so it’s no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. As a Client Relationship Manager at Olsson, you are responsible for the client management and growth strategy for a specific client or a group of clients. As the primary point of contact, you will establish key contacts across the firm, cross-sell overall services, and manage strategic project pursuits with the specified client. This role is critical in driving and executing client growth strategy while ensuring excellent client service through consistent communication both internally and externally.

Requirements

• Strong communication skills.
• Ability to contribute and work well on a team.
• Bachelor’s degree in engineering, sciences, planning, landscape architecture, business, or related field preferred.
• Minimum of 10 years of experience in the consulting industry.
• Minimum 8 years of experience in project and client management.
• Familiarity with community and statewide engagement strategies.
• Ability to build and maintain relationships with key stakeholders.
• Proactive problem-solving and strategic thinking.

Responsibilities

• Develops, drives, and executes an overall client growth strategy, identifying new opportunities for the firm to provide services to the client(s).
• Anticipate and understand client needs, preferences, goals, and current satisfaction level through a deep understanding of the client’s business and industry.
• Provide customized solutions to meet those needs.
• Initiate and maintain relationships with key contacts, including clients, partners, community stakeholders, and political entities.
• Guide relationships with key clients.
• May lead or collaborate with other internal staff on community-wide engagement efforts to strengthen the firm’s brand and connections to key decision-makers relevant to the client based on client type.
• Serve as the main point of contact for the specified client, ensuring their satisfaction and addressing any concerns or issues promptly.
• Align technical and project management expertise to meet client needs and coordinate with leadership to ensure client objectives and standards are met.
• Manage project pursuits with the client and have high-level understanding of all projects with the client to ensure contractual obligations are being met and client satisfaction.
• Lead the pursuit effort for proposals related to the client. This includes coordinating with internal staff to describe the project and identify resources to best position for the opportunity. Also includes working with Marketing staff to prepare resumes and formal proposals.
• May serve as a project manager, or have technical involvement, with one or more projects with the client.
• Leads all client negotiations and ensures client-specific billing and contract standards are applied.

Benefits

• Receive a competitive 401(k) match
• Be empowered to build your career with tailored development paths
• Have the possibility for flexible work arrangements
• Engage in work that has a positive impact on communities
• Participate in a wellness program promoting balanced lifestyles
• full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees