Senior Client Advisor - San Francisco Outlet

FERRAGAMO USA INC•Pleasanton, CA

40d•Onsite

About The Position

The Senior Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients; developing and nurturing meaningful and loyal client relationships thorough personal connections and CRM initiatives; manages and drives sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance; builds and maintains relationships with fellow advisors by instilling a sense of belonging and a positive, forward thinking mindset; is a mentor to the team by proactively offering insights, reflections and experiences to your colleagues.

Requirements

A caring and intuitive Senior Client Advisor with a passion for style
Acting and thinking first of the client and their experience, having an in-depth knowledge of the desires, needs and expectations of luxury clients.
Being a master of storytelling and the art of asking engaging questions.
Computer knowledge to track inventory.
Proficient English language skills; knowledge of second language preferred.
Previous retail sales experience preferred, luxury retail experience a plus.
Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
Regular and reliable attendance, normally 5-days a week
Full time schedule (37.5 hours); Part-time schedule (20-29 hours per week)
Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs

Responsibilities

Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
Collaborate with peers to drive results and pave the way for the team through authenticity, empathy, and best practices
Actively creates a positive work environment through teamwork and collaboration.
Assist operations team by maintaining stock of designated area on selling floor and in stock room
Transform each client experience into magical moments by creating a hand-crafted experience and engage in the selling ceremony.
Cultivate a long-term authentic bond with clients through personalized connection by making them feel the experience is truly about them.
Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.
Promote cross selling to increase UPT sales metrics.
Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.
Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.
Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes and ready to wear.
Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards.
Takes an aggregate approach to identify and recommend merchandise across all channels.