SENIOR CLERK - 64084576

State of Florida • Fort Myers, FL

13d • Onsite

About The Position

This is a Career Service Senior Clerk position working in the Lee County Department of Health. The Senior Clerk position is the primary point of contact for clients seeking to receive services at the Florida Department of Health in Lee County (DOH-Lee). This position handles protected health information on a need-to-know basis following Department of Health Information Security and Privacy Policy procedures and State/Federal laws. Incumbent performs clerical functions at both the Michigan and Pondella Clinics as needed and participates in clinic events that may require clerical personnel in the evenings, on weekends, and during regular business hours. This position has access to applicable information required to perform the job. This position serves a large population of Spanish speaking clients, and the employee may be required to perform interpreter duties if bilingual.

Requirements

• Knowledge of general office procedures and practices.
• Knowledge of correct spelling, punctuation and grammar usage.
• Knowledge of standard business formats and styles for letters and business forms.
• Skill in operating a personal computer.
• Ability to operate general office equipment.
• Ability to follow office procedures and practices.
• Ability to organize and maintain filing systems.
• Ability to handle telephone calls in a courteous and effective manner.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand, interpret and apply applicable rules, regulations, policies and procedures.
• Ability to prioritize individual workload.
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time.
• Ability to frequently use telephone, computer, copier and small hand tools, i.e.; stapler, scissors, etc.
• Ability to work with occasional loud noises.
• Ability to locate information that is listed alphabetically and numerically.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to work independently or with minimal supervision.
• Ability to work indoors with occasional temperature changes.
• Experience working in an office, customer service, or clerical environment.
• Experience using computers and basic office software (email, data entry systems, etc.).
• Must have a valid Florida Driver License.

Nice To Haves

• Bilingual (Spanish speaking) for interpreter duties.

Responsibilities

• Client sign-in and registration for clinic services.
• Performs registration functions including but not limited to scanning id, insurance card, initiation of service form, and other forms.
• Complete financial eligibility process.
• Ensure insurance information is entered and verified.
• Enters historical Immunization data.
• Responsible for entering services in system.
• Schedule appointments.
• Monitors and respond to clients’ email.
• Follow up with client on status of transfers, completion, and forms.
• Assists clients with completion of Consent/Authorization forms for release of information as needed.
• Sends / receives faxes requesting client information, strictly adhering to Information Security and Privacy policies and procedures.
• Data entry Patient Portal and DL email.
• Handles monetary transactions, collects payment, and provides receipts for rendered clinical services.
• Verifies and bills clinic service to self-pay or third parties.
• Works with clinicians to resolve discrepancies to ensure correct service is billed, according to payor source.
• Generates daily closing worksheet, prepares deposit, and balances monies received.
• Coordinates with Accounting/Billing staff to discuss and resolve reimbursement issues or billing obstacles.
• Obtain insurance pre-authorization.
• Attends required meetings and trainings and remains current of all policies and protocol.
• Completes weekly leave/attendance records and daily employee activity records (EARs) within required time frame.
• Performs other duties as assigned.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed