Senior Clerk

City of Somerville•Somerville, MA

29d•Onsite

About The Position

The Senior Clerk reports to the Executive Assistant and provides support to DPW leadership by performing various clerical functions. Routing and responding to all 311 requests Generating 311 reports Responsible for sorting and and delivery of mail Ordering office supplies, water Maintain general department records both electronic and hard copy Responsible for clearly and professionally communicating verbally and in written form ensuring accuracy of information and timely responses Answer phone calls and or refer calls to appropriate personnel and provide general information Frequently interact with internal and external agencies including the general public, various vendors and contractors Brief and communicate regularly with the Director of Administration and Finance Other duties as assigned

Requirements

Must possess a high school diploma or G.E.D.
Working knowledge of Microsoft Excel and Word, Adobe Acrobat (PDF) and Outlook (email)
Ability to learn and use a customer relationship management system (311 work orders); experience preferred.
Superior customer service skills with the ability to pleasantly and efficiently communicate (in-person, phone and email).
Ability to operate printer, scanner, copier, fax, postage meter
Ability to work in a team office environment
Ability to work under pressure and tight time lines
Attention to detail and accuracy essential.
Must have a valid Massachusetts Driver License (If required to use your personal car as part of your duties, you will be reimbursed at the rate and stipulations as outlined in article XI of the collective bargaining agreement.)
MA Criminal Offender Record Information (CORI) clearance
Completion of Conflict-of-Interest Law Education training for municipal employees
Successfully pass a pre-employment drug screen and driving history review.

Nice To Haves

Preferred working knowledge of MUNIS and MS Teams

Responsibilities

Routing and responding to all 311 requests
Generating 311 reports
Responsible for sorting and and delivery of mail
Ordering office supplies, water
Maintain general department records both electronic and hard copy
Responsible for clearly and professionally communicating verbally and in written form ensuring accuracy of information and timely responses
Answer phone calls and or refer calls to appropriate personnel and provide general information
Frequently interact with internal and external agencies including the general public, various vendors and contractors
Brief and communicate regularly with the Director of Administration and Finance
Other duties as assigned

Benefits

4 weeks annual vacation for non-union positions.
Union positions vary by contract.
Medical insurance through the Group Insurance Commission (GIC) - 80% of premium costs paid by City
Dental coverage low and high plans through Cigna
Vision care through Vision Service Plan (VSP)
Long term disability through Sun Life Group and voluntary life insurance through Boston Mutual
Health Care and Dependent Care flexible spending through Benefit Strategies
Deferred compensation plans through a choice of three vendors
Free, confidential services through the Employee Assistance Program (EAP) provided by E4Health
Annual cancer screening & wellness release
Somerville Retirement Pension System
Tuition reimbursement
MBTA pass program
FREE Blue Bikes membership
Eligible employer for the Public Service Loan Forgiveness Program (PSLF)