SENIOR CLERK - 72002716

State of Florida • Tallahassee, FL

9d • Onsite

About The Position

In this role, you will serve as the Commission’s first point of contact, providing professional and courteous customer service to visitors, callers, and stakeholders. This position is essential to daily operations and requires consistent, reliable attendance.
You will manage front desk responsibilities by answering and directing incoming calls, greeting and announcing visitors, and ensuring all hand-delivered materials such as complaint forms and packages are properly logged, date-stamped, and routed. Using the Commission’s case management system, you will identify the appropriate staff or department for accurate and timely distribution.
You will also monitor and manage the Commission’s main email inbox and voicemail system, ensuring all incoming communications are reviewed, documented, and promptly directed or responded to as appropriate. In addition, you will provide administrative and operational support to staff across the agency as needed, helping to maintain efficient workflow and responsive service.

Requirements

• Knowledge of office procedures and practices.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of the methods of data collection.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to deal with the public in a tactful and courteous manner.
• Ability to perform basic arithmetical calculations.
• Ability to prepare reports and correspondence.
• Ability to maintain strict confidentiality.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• A high school diploma or its equivalent and two years of secretarial or clerical work experience.
• College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience.
• Vocational/technical training in the area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for each year of the required work experience.

Responsibilities

• Answers telephone, greets, and announces visitors.
• Logs, opens, and date stamps incoming hand delivered packages, complaint charge forms, etc. received at the front desk.
• Performs searches in the Commission’s Case Management System (ActionStep) to identify the correct location for hand delivered packages, complaint charge forms, etc. to be properly distributed to appropriate personnel
• Regularly checks the Commission’s main email account to retrieve all incoming emails, complaints, and other relevant material pertaining to the Commission. Date stamps and distributes emails to the appropriate persons/areas.
• Regularly checks/retrieves the Commission’s main voicemail messages and promptly returns the calls or forwards the messages to the proper persons.
• Provides assistance to staff as needed.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED