SENIOR CLERK - 55010388

State of Florida

27d•Onsite

About The Position

This position will provide receptionist and front desk support for DOT facilities by greeting visitors, controlling building access, issuing badges, maintaining logs, and operating security equipment. Answers and routes main switchboard calls, provides routine public information, and makes referrals as needed. Manages work orders in ServiceNow, coordinates conference room calendars, maintains phone directories, and processes PCARD transactions and reconciliations as a secondary accountholder. Performs other duties as assigned.

Requirements

Knowledge of building protocols
Knowledge of computer operation systems and procedures
Knowledge of business telephone etiquette
Skill in using personal computers and standard office software
Ability to communicate effectively both orally and in writing
Employees will be required to be responsive to emergency situations within a very short time frame and serve on the Transportation Emergency Management Team
High School Diploma or certificate of High School Equivalency.

Responsibilities

Perform a variety of receptionist duties to include assisting visitors coming to or calling Department of Transportation (DOT) facilities, while also controlling access into DOT buildings as a security measure.
Direct visitors to meeting locations within Department facilities or contact meeting organizers to escort attendees to meetings within secured areas of the facility.
Maintain accurate visitor logs and inventories of visitor badges.
Maintain desk procedures that cover security measures in place to control building access, receptionist, and switchboard duties.
Answer all incoming calls to the District’s main switchboard and transfer calls to appropriate Department personnel.
Assist callers with referrals/transfers to other state agencies based upon the subject of the call.
Provide information of a non-technical and routine nature to the general public, local and state officials, contract personnel, or clients of the state as to services rendered by this or other state agencies and assist the public with questions or directions regarding other government agencies, meetings and collect pertinent information to be able to do so.
Manage and assign workorders through the service now portal.
Manage and organize conference room calendars with outlook
Maintain an accurate telephone directory.
Responsible for accurately updating, maintaining, and following front desk and switchboard operation procedures.
Operate security equipment in use at the receptionist desk, which may include surveillance equipment, badge making equipment, cameras, radios, and electronic access control systems/software, etc.
Processes purchasing card charges as a secondary accountholder in Works according toprocedure.
Prepares PCARD packages for reconciliation and electronic and paper document storage.
Transfers PCARD information to the budget sheet.