SENIOR CLERK - 64085107

State of Florida • Jacksonville Beach, FL

28d • Onsite

About The Position

Come join DOH-Team Duval! If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida.
Under the direct supervision of the Clinic Operation Manager, this is a highly visible and skilled position involving exercise of independent judgment and Initiative in the Florida Department of Health-Duval (FDOH-Duval) Health Center setting. Provides excellent customer service and quality care experience at every customer encounter for the day-to-day front desk operations, office related duties and billing of medical services provided by the Center. Performs front desk operations according to established policies and procedures (DOH-Duval Health Center Business Operations Manual, DOH-Duval Billing Manual, DOH-Duval Policy, etc.)
Public Health Competency Domain 1: Analytical/Assessment skills
Public Health Competency Domain 2: Policy development/Program planning skills
Public Health Competency Domain 3: Communication skills
Public Health Competency Domain 4: Cultural Competency skills

Requirements

• Knowledge of administrative and clerical procedures and system such as-·word processing managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology.
• Customer and personal service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mathematics - using mathematics to solve problems.
• Computer -knowledge of computer software including applications.
• English Language - knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active listening -Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading comprehension -Understanding written sentences and paragraphs in work related documents.
• Speaking -talking to others to convey information effectively
• Social perceptiveness -Being aware of others' reactions and understanding why they react as they do.
• Time management -Managing one's own time and the time of others.
• Writing -Communicating effectively in writing as appropriate for the needs of the audience.
• Service orientation -Actively looking for ways to help people.
• Critical thinking -Using log.
• Oral Comprehension -The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral expression -The ability to communicate information and ideas in speaking so others will understand.
• Speech clarity -The ability to speak clearly so others can understand you.
• Written comprehension -The ability to read and understand information and ideas presented in writing.
• Speech recognition -The ability to identify and understand the speech of another person.
• Written expression -The ability to communicate information and ideas in writing so others will understand.
• Category flexibility -The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Deductive reasoning_-The ability to apply general rules to specific problems to produce answers that make sense.
• Information ordering -The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)

Nice To Haves

• Experience working with non-English speaking customers.
• At least 1 or more years of experience answering telephone calls in an office setting.
• At least 1 year of experience working in a customer service environment that provides face to face interaction.

Responsibilities

• Register, verify, and update client demographic information in HMS.
• Performs client registration accurately and positively (greet patients upon entry; keeps client updated on their status while waiting; ensures client is aware of next appointment, follow up needed, etc. upon appointment completion).
• Accurately prepares client medical records prior to scheduled appointment time.
• Establishes, updates, and verifies patient demographic and insurance information.
• Collects, analyzes and records interview data about clients.
• Compiles various clerical reports.
• Verifies validity of documentation of client's eligibility for care using modern computing techniques and database retrieval.
• Schedules client appointments.
• Ensure all clients receiving services are checked in by receipt of an encounter number and complete or update all necessary client consent forms and other documents.
• Serves as a witness to signature of client consent forms and other documents.
• Answers, documents and/or transfers telephone calls in a prompt, courteous and professional manner.
• Directs and responds to general public inquires both in the Center and on the telephone.
• Retrieves, prepares, and maintains medical records.
• Ensures that all of the necessary documents are scanned and correctly attached in clients EHR in HMS.
• Photocopies records and reports as necessary for referrals to outside providers.
• Monitors, accepts, and reviews all incoming mail and faxes and disseminates to all appropriate parties.
• Assists with inventory and ordering office clerical supplies as needed.
• Provides requested support to team members (providers, peers, clinical staff, interns, volunteers, etc.)
• Completes Time Sheet and Employee Activity Records in a timely manner.
• Charges entry, collects fees, including co-payments, deductibles, and balances from clients according to the established sliding scales, agency policy or private insurance protocols.
• Accounts for and documents fees collected according to established policy.
• Adheres to End of Day (FOO) policy and procedures which includes, but is not limited to, cash drawer maintenance, billing reconciliation and entering chargeable items.
• Receives and audits Superbills for completeness and accuracy.
• Reconciles Superbills for errors, obtains corrections, and prepares for billing
• Attends in-service education, staff meetings and health promotion activities as directed or indicated.
• Completes mandatory trainings within established time frame.
• Serves as Information and Key Custodian.
• May be required to perform duties and responsibilities at other FDOH-Duval sites as necessary.
• Performs other related duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com)
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees