SENIOR CLERK - 64041783

State of Florida • Miami, FL

1d • Onsite

About The Position

The incumbent performs a variety of clerical duties related to Clinical Administrative Support Services (CASS), Refugee Health Assessment Program (RHAP), Centralize Appointment Center (CAC) and is cross trained across programs. Duties include front desk reception/greeting, appointments, registration/eligibility, financial clerk/cashiering, Medical Records /Electronic Health Record (EHR), and phone operations. Assignments vary according to support service needs at any given time; the incumbent will be flexible and accept change readily. Incumbent will follow Health Insurance Portability and Accountability Act and information security regulations set by federal, state, and local policies to ensure confidentiality and privacy of the client health information. Incumbent will establish good rapport with staff, clients and provide excellent customer service. Incumbents are expected to adhere to established Health Department policies and procedures.

Requirements

• Knowledge of general office procedures and practices.
• Knowledge of correct grammar usage.
• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities.
• Ability to develop and implement office procedures.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetical calculations.
• Ability to establish and maintain effective working relationships with others.
• Ability to use a computer and basic word programs.
• Knowledge and skill in providing good customer service.
• Customer service experience.
• Experience as a cashier.

Nice To Haves

• Bilingual in English/Spanish or English/Creole.

Responsibilities

• Face to face or by telephone greets clients, determines purpose of visit, answers customers' questions, provides information, and routes clients as per policies and procedures.
• Schedules/reschedules and confirms client appointments.
• Answers telephone/transfers calls.
• Call clients to remind them of appointments and reschedule no shows.
• Follows the client check in processes, completes forms and copies/scans required client documents.
• Provides information and/or CAC related services as requested.
• Follows up on re-scheduled and cancelled appointments by telephone and/or by correspondence to assure clients receive proper information.
• Maintains daily departmental call volume, quality, and productivity goals.
• Interacts appropriately and professionally with both internal, external customers, clients, and the public.
• Registers clients in Health Management System (HMS) and determines method of payment.
• Interviews, verifies and records patient demographics and insurance/financial information.
• Verifies and records Florida Medicaid Management Information System (FMMIS), or other insurance coverage.
• Prepares and witnesses consent and release of information forms as needed.
• Interviews clients and verify immigration documents to determine eligibility for services.
• Verifies Medicaid eligibility in FMMIS or other information systems.
• Safeguards the integrity of the database by ensuring that the client is properly registered, and records are not duplicated in Healthcare Management System and Florida Shots System in accordance with policies and procedures.
• Verifies and ensures that all required forms are correctly completed and signed by clients.
• Scans and files registration and clinical documents, picture identification and immunization records.
• Process returning clients for second or third doses of vaccines, open Florida Shots access client information and print vaccination records, make appointments if needed, print labels, and assign to nurse.
• Independently interviews, assesses, and screens existing and completes client demographics, client appointment status, etc.
• Protects the security of medical records/EHR to ensure that confidentiality is maintained.
• Ensures that the client's medical record/EHR is completed following policy and procedures including DOHP 50-24-19.
• Scans and files registration and clinical documents.
• Maintains hard copy records and packs/logs for storage.
• Follows the facility's retrieval and log out/in procedure to account for all records.
• Processes release of information requests ensuring that valid authorization has been given by the client or the client's legal representative; releases information to persons and agencies according to policy and regulations.
• Serves as clinic cashier following Clinical Cash Collection Protocol.
• Reviews client account and collects current and outstanding balances according to the established sliding fee scale and agency policy.
• Reviews super bill to ensure information is entered accurately in the HMS record-of service section.
• Receives and records payments, provides correct change, and issues receipt.
• Reviews insurance information in HMS and bills correct insurance.
• Reconciles cash drawer, prepares daily cash collection log, and submits to supervisor.
• Scans and submits billing forms.
• Assist the CASS management team by performing electronic health record audits per the review schedule using the established audit tool, completing reports, ordering supplies, providing the start-up change fund to cashiers, reconciling end of day collections, and preparing deposits.
• Trains all new CASS staff members in CASS functions and methods for performing effectively and efficiently.
• Recommends and assists CASS managers with implementing and mitigating corrective action plans as needed by ensuring data is properly entered in the Health Management System by CASS staff.
• Participates in workgroups and meetings and attends/completes required trainings.
• Reviews/responds to email daily and completes on time all administrative requirements such as Employee Activity Records (EAR's), timesheets, response to FDOH emergency response alerts, etc.
• Participates in quality improvement activities, utilizing the Plan-Do-Check-Act methodology to pursue opportunities for improvement and review outcomes as needed.
• Performs other related duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed