SENIOR CLERK - 64064706

State of Florida•Clewiston, FL

4d•Onsite

About The Position

The Senior Clerk position is responsible for general clerical and cashiering, and reception, at the Clewiston location of the Hendry County Health Department (CHD). Provides electronic file maintenance for Department of Health Hendry & Glades Counties by sorting documents, scanning and filing in appropriate electronic medical, Environmental, and Personnel Files. This position is responsible for maintaining the confidential information, documents and ensuring that departmental functions are accomplished in accordance with State and local policies and procedures. The position also provides back-up duties for other clerical positions. Position reports directly to the OPERATIONS & MGMT CONSULTANT I SES is headquartered at the CHD in Clewiston. Providing Clerical back-up duties will include working at the Hendry CHD LaBelle location and the Glades CHD in Moore Haven as required. Preparation of new electronic Medical Files. Key, scan and/or verify alpha-numeric data accurately and efficiently from hard-copy documents to a computer system. Copies, scans, and faxes documents using appropriate equipment. Sorting filing materials and placing documents into HMS. Participates in the closure of inactive medical records. Maintains accurate logs and updates computerized system on all closure activities. The incumbent may be required to lift and maneuver boxes of records. Scans and maintains electronic and paper filing systems. As applicable Research records and traces documents. Works independently at the front desk answering phones, screens and directs incoming calls and messages to the appropriate party according to office policy. Greet’s clients and visitors in a prompt and pleasant manner determines their needs and responds accordingly. Acts as an interpreter when requested. Cashier’s services for clients which include charging from super bill, collection of fees, balancing through Health Management System (HMS) billing function, which identifies cash collections, billing to Medicaid, Medicare, Private Insurance, or other Third-party payment sources. Provides the following clerical support: 1) Manages and routes emails: 2) handles incoming calls when forwarded to the Front Desk: 3) Attends and participates in Quality Improvement Activities, In Service programs and staff meetings. Successfully completes annual DOH mandatory training’s as well as other assigned trainings within specified timeframes.Responsible for the maintenance, retrieval and filing of confidential medical records. Ensures all lab and medical information is timely filed in electronic medical record. Processes medical records releases to clients as requested, reviewing for completeness prior to the release of confidential information. Handles all requests for record copy to client in a timely manner. Responsible for inventory control of state and local forms.Assists professional staff in coordinating clinics as necessary, including Family Planning, Immunizations and Ryan White program. Updates Health Management System (HMS) to reflect scheduling changes. Functions as the clerical liaison with medical staff in serving clients from an interdisciplinary approach.Performs other related duties as assigned. Including assisting with incoming and outgoing mail, and courier bag serves as a backup to process outgoing and incoming US mail and packages, processes deliveries to the correct department. Reports all problems immediately using the chain of command.

Requirements

Knowledge of the principles and techniques of effective communication
Knowledge of office procedures and practices
Knowledge of filing, typing, entering data, maintaining records and using and completing forms
Skills in the use of equipment and supplies related to the position
Arithmetic/Mathematical reasoning
Cognitive Reasoning
Conflict Management
Communication (Oral & Written)
Creative Thinking
Customer Service
Flexibility
Human Relations
Initiative
Interpersonal Skills
Lead People
Manage Processes
Responsive to Direction
Team Building
Technology
Time Management
Must have a high school diploma or an equivalent GED
Must be fluent in both English and Spanish (verbal & written)

Responsibilities

General clerical and cashiering, and reception
Electronic file maintenance
Maintaining confidential information and documents
Providing back-up duties for other clerical positions
Preparation of new electronic Medical Files
Key, scan and/or verify alpha-numeric data
Copies, scans, and faxes documents
Sorting filing materials and placing documents into HMS
Participates in the closure of inactive medical records
Maintains accurate logs and updates computerized system on all closure activities
Research records and traces documents
Answering phones, screens and directs incoming calls and messages
Greet’s clients and visitors
Acts as an interpreter when requested
Cashier’s services for clients
Manages and routes emails
Handles incoming calls when forwarded to the Front Desk
Attends and participates in Quality Improvement Activities, In Service programs and staff meetings
Maintenance, retrieval and filing of confidential medical records
Processes medical records releases to clients as requested
Inventory control of state and local forms
Assists professional staff in coordinating clinics
Updates Health Management System (HMS) to reflect scheduling changes
Functions as the clerical liaison with medical staff
Assisting with incoming and outgoing mail, and courier bag serves as a backup to process outgoing and incoming US mail and packages, processes deliveries to the correct department

Benefits

Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers

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