SENIOR CLERICAL SPECIALIST - 64084748

State of Florida • Fort Myers, FL

7d • Onsite

About The Position

This is a Senior Clerical Specialist position which provides direct customer service for the Environmental Health division.

Requirements

• Knowledge of office principles, practices & procedures related to Environmental Health
• Knowledge of correct spelling, punctuation & grammar usage
• Knowledge of standard business formats & styles for letters & business forms
• Knowledge of the techniques for effectively dealing with people
• Knowledge of filing practices and ability to organize and maintain diversified filing system
• Knowledge of the techniques used for answering telephone calls in a courteous and efficient manner
• Knowledge of basic arithmetic
• Knowledge & ability to utilize problem-solving techniques
• Skill in operating a personal computer and using Microsoft Office Suite including Word, Excel, and Outlook
• Ability to maintain cash drawer, count change, write receipts, reconcile cash on hand with daily receipts
• Ability to operate general office equipment including printer, copier, adding machine
• Ability to follow office procedures & practices and read procedures
• Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing
• Ability to establish & maintain effective working relationship with others
• Ability to understand, interpret & apply applicable rules, regulations, policies & procedures
• Ability to prioritize individual workload
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to frequently use telephone, computer, copier, and small hand tools, i.e.; stapler, scissors, etc.
• Ability to work with occasional loud noises or disruptions
• Ability to locate information that is listed alphabetically & numerically
• Ability to follow instructions
• Ability to review data for accuracy & completeness
• Ability to work independently or with minimal supervision
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to threats involving any disaster or threat of disaster, man-made or natural.
• This position is authorized to transport confidential information outside of established DOH-Lee facilities and must comply with parameters defined in DOHP-50-10.
• Selected immunizations or titers and/or periodic screening for tuberculosis may be recommended for this position.
• Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties.
• This position will abide by all state and federal laws, rules, and DOH policies and procedures
• This position is classified as sensitive. This individual will perform tasks defined as sensitive and handles confidential information. Background screening is a condition of employment.

Responsibilities

• Answers incoming phone calls in a professional manner
• Sends, receives, and distributes faxes
• Receives and reviews permit applications from clients
• Performs data entry of permit applications
• Assists clients by answer questions and directing to a subject matter expert when appropriate
• Makes photocopies and scans
• Files paperwork
• Requests utility flagging service prior to underground work commencement
• Assists with outgoing mail including Certified and Fed Ex
• Prepares correspondence
• Performs quality control by monitoring applications, inspections, and investigations. Updates computer records accordingly.
• Performs work related to nuisance complaints
• Monitors and responds to individual emails and emails assigned to them in the departments shared mailbox within 48 hours
• Emails issued permits to customers
• Process applications submitted by email and submitted online through Environmental Health’s Online portal
• Assists with Facilities Programs as needed
• Collects payments from clients
• Issues receipts to clients
• Balances and closes cash drawer
• Location Key Holder: Keeps keys for inspectors and other staff members and updates the information into the key log.
• Monitors and maintains office supplies and equipment
• Keeps detailed records of cash reports
• Ensures all cash documents are kept confidential
• Ensures the disposal of cash documents is handled per proper procedures
• Assists with training and leading staff
• Keeps this location organized and daily operations running smoothly
• Performs other duties as assigned.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees