Senior Claims Specialist

Gallagher•Lake Mary, FL

5d•Remote

About The Position

The Senior Claims Specialist administers information from clients by phone, email and fax in order to process insurance claims; work with clients, adjusters, and Producers on claims status, problems, and questions. Additionally, this role is responsible for managing claims, collaborating with insureds and assisting with problem solving in conjunction with Claims Manager/Team Leader. This position is fully remote supporting the Energy practice within GGB. The Ideal Candidate Highly attentive to detail, you are skilled in all technical and analytical aspects of claims You recognize this role faces people in tough situations and have strong interpersonal skills and a customer service mindset You’re then able to take your findings and communicate them in a written format with excellent grammar and tone If this sounds like you, we invite you to keep reading and apply!

Requirements

High school diploma and 5 years related claims experience required.
Good understanding of claims processing and the insurance brokerage business Save
Licensing required
Tech savvy; ability to learn multiple systems including Microsoft Office Suite and Agency Management software

Nice To Haves

Strong organization and communication skills
Strong understanding of commercial insurance with the ability to read and interpret complex policies
Experience in EPIC
Knowledge or experience in Energy industry related claims

Responsibilities

Reports claims for clients and works directly with both insureds and claimants to identify new claims.
Reviews claim forms and related documents for completeness and calls or writes insured or other involved persons for missing information and posts or attaches information to claim file.
Follows up on claims to secure Adjuster and claim number and updates claim reporting information for companies when necessary.
Follows up on claim acknowledgements and adjuster assignments for large claims as appropriate.
Serves as contact for Adjuster and Insured for claims related issues.
Resolves coverage questions in order to provide best possible claim outcomes for clients.
Prepares claims information for presentations as requested.
Resolves customer claim issues in coordination with Claim Manager/Team Leader in order to reduce E&O exposure.
Manages complex claims and accounts.
Other duties as assigned.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program