Senior Claims Representative

Michigan Millers • Lansing, MI

36d • Hybrid

About The Position

Michigan Millers Mutual Insurance Company, an affiliate of Western National Mutual Insurance, is seeking a Senior Claims Representative to join our team! The individual in this role will have the opportunity to investigate, evaluate, negotiate, and resolve commercial-line insurance claims as assigned. The individual in this role will be expected to work in a hybrid capacity; however, fully remote options may be considered for the right candidate.

Requirements

• Strong understanding of industry practices, standards, and claims concepts.
• Prior claims experience.
• Ability to multitask and solve problems.
• Proficient oral and written communication skills.
• Bachelor's degree or equivalent experience in lieu of degree acceptable.

Nice To Haves

• Strong negotiation and relationship-building skills.
• Analytical with ability to exercise sound business judgment.
• Good time management.
• Customer Service-oriented.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Knowledge or previous experience handling New York labor law claims.
• CPCU certification preferred.

Responsibilities

• Handles moderate to high complexity claims within settlement authority.
• Ensures customer service excellence.
• Investigates and reviews policy forms, facts, and documents related to claims to make appropriate decisions on claim resolution, recognizing claim file exposures, and escalates appropriately.
• Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience.
• Maintains appropriate reports, ensuring the status of claims is clearly documented.
• Provides direction to outside resources.
• Acts as a resource to other members of the team.
• Makes well-reasoned recommendations to management on claim plan of action.
• Recognizes problems or situations that are new or without clear precedent and makes recommendations to solve problems.
• Finds solutions using a systematic, multistep approach.
• Primarily responsible for developing improvements and innovations to enhance performance.
• Regular contact with customers (policyholders, claimants, agents) as well as regular contact with employees across the organization.
• Regular contact with outside vendors.
• Travel for field work as required (e.g., scene investigations and inspecting property losses).
• Performs special projects and other duties as assigned.

Benefits

• Medical insurance options and other standard employee benefits, including dental insurance, vision benefits, life insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (plus company match)
• Time Off - including vacation, volunteer, and holiday pay
• Paid Parental Leave
• Bonus opportunities
• Tuition assistance
• Wellness Program - including an onsite fitness studio
• Michigan Millers and Western National Insurance believe in supporting the balance between work and life by providing a flexible work environment, which includes a variety of hybrid work arrangements designed to balance individual, job, department, and company needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 101-250 employees