Senior Claims Representative

Liberty Mutual Insurance•Boston, MA

About The Position

Liberty Mutual is a fast-growing company in the insurance industry, consistently outpacing the industry in year-over-year growth. This role, a Commercial Insurance Claims Representative, involves reviewing and processing simple and straightforward Commercial claims within assigned authority limits, consistent with policy and legal requirements. As a direct employee, Liberty Mutual provides a wide range of benefits, including paid insurance education and training. The company is committed to creating an inclusive workplace where everyone feels valued, supported, and can thrive, fostering an environment that welcomes diverse perspectives and experiences. This is achieved through comprehensive benefits, workplace flexibility, professional development opportunities, and various Employee Resource Groups. Liberty Mutual values hard work, integrity, and commitment, prioritizing employee well-being through its benefit offerings.

Requirements

High school diploma or equivalent required.
1-2 years of experience.
Strong customer service and technology skills.
Able to navigate multiple systems, strong organizational and communication skills.
License may be required in multiple states by state law.

Nice To Haves

Bachelor’s Degree preferred.
Claims handling skills preferred.

Responsibilities

Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
Determines and negotiates settlement amount for damages claimed within assigned authority limits.
Writes simple to moderately complex property damage estimates or review auto damage estimates.
Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistent with established guidelines and expectations.
Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.