Senior Claims Representative - Short Term Disability

UnitedHealth Group•Minneapolis, MN

13h•$20 - $36•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. As a Senior Claims Representative – Short Term Disability you will be reviewing claim forms, eligibility, medical information and vocational information to determine if Short Term Disability benefits are payable. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime. We offer 8 - 12 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience reviewing and rendering initial liability determinations on Short Term Disability claims.
1+ years of experience issuing payments on Short Term Disability claims
Experience with Microsoft Excel (creating spreadsheets), Microsoft Word (creating documents) and Microsoft Outlook (drafting emails, calendar management).
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime.

Nice To Haves

FML, PFML and / OR Worker's Compensation claims experience
Experience with medical terminology
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Individuals in this position are responsible for managing a caseload of initial liability and ongoing Short Term Disability claims
They will effectively and professionally utilize sound judgment, technical knowledge, communication skills, and focused resources (medical, vocational, legal, etc.) to manage claims to appropriate conclusions in accordance with applicable internal and external regulations, policies and procedures
Demonstrate role model behavior regarding the core values of Integrity, Compassion, Relationships, Innovation, Performance
Demonstrate a positive attitude
Being accountable
Consistently meets established productivity, schedule adherence, and quality standards
Treat everyone with dignity and respect
Demonstrate Open and Honest Communication
Remain available / approachable