Disability Claims Analyst - Long Term Disability (LTD)
About The Position
The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary Secure and analyze LTD (long term disability) claim information to make and approve disability decisions and payments on disability claims. Develop, apply and approve appropriate claim and disability management strategies to ensure prompt and accurate payment and liability management of disability claims. Provide responsive and caring customer service to claimants, policyholders, and other internal and external customers; participate actively and effectively in team/department projects and issues.
Requirements
- High School Diploma or equivalent
- Minimum eighteen months progressively responsible experience in disability claims administration ; or the equivalent combination of education and/or relevant experience.
- Demonstrated skills for appropriate, timely and customer-focused disability claim account management and administration.
- Ability to analyze and apply medical, technical, contractual and legal information to manage an increasingly complex range of disability claims.
- Demonstrate working knowledge of Federal, State and local laws and regulations affecting claim investigation, disability decision, and taxation of benefits.
Nice To Haves
- 5+ years of progressive experience in LTD (long term disability) claims (HIGHLY PREFERRED)
Responsibilities
- Investigate and analyze medical, occupational, and policy information to determine LTD eligibility and resolve discrepancies within required timeframes.
- Make and communicate disability decisions, issue accurate benefits, and manage each claim with an appropriate liability and disability management strategy.
- Monitor ongoing medical updates, vocational factors, policy provisions, and deductible income to drive timely and appropriate claim resolution.
- Provide proactive, professional communication to claimants, policyholders, and internal partners; resolve issues and support client‑facing activities as needed.
- Support team effectiveness by approving decisions from less‑experienced staff, providing training, and ensuring accurate claim data and reserve liability.
Benefits
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
- In addition to the competitive salary range below, our employee-focused benefits support work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
